Job Overview Summary

The Service Technician III is responsible for the installation, maintenance, troubleshooting, and repair of complex security systems, including CCTV, access control, intrusion detection, and alarm systems. This technician operates with minimal supervision and is skilled in addressing advanced technical issues, often serving as a resource for junior technicians.

What you’ll be doing (and doing well!):

• Install, program, and configure advanced security systems, including access control, CCTV, alarm systems, and integrated security platforms.
• Troubleshoot and repair malfunctioning systems, providing timely resolutions to technical issues.
• Conduct regular system inspections, preventive maintenance, and software upgrades to ensure optimal system functionality.
• Document all service activities, including installation, repairs, maintenance, and testing procedures.
• Train customers on the proper use and maintenance of security equipment and systems.
• Assist in the planning and implementation of new security projects.
• Maintain compliance with safety protocols, regulations, and industry standards.
• Perform other job-related duties as assigned.

Responsibilities:

• Own It: Focus on excellence in everything you do and each interaction you have with all clients
• Learn: Absorb the training. Make yourself an expert on our portfolio of solutions
• Represent: Always understand that you are the face of the company to our customers
• Diversity: Every project and service call are different so you must enjoy variety in your workday
• Work as One Team: Work closely with Minuteman’s sales, management, and operations teams to best serve our customers
• Find a way: Turn challenges into opportunities
• Play To Win.

What we Like about you:

• A Sense of humor, creativity, and positive attitude
• High school diploma or GED; additional technical certifications are preferred.
• 5 years of experience in security systems installation and maintenance.
• Strong knowledge of security technologies, including CCTV, access control, and alarm systems.
• Ability to read and interpret technical manuals, schematics, and diagrams.
• Excellent problem-solving skills and attention to detail.
• Effective communication skills for both customer interactions and collaboration with team members.

Physical Activities/Demands:

• Able to safely work at heights on ladders and aerial lifts
• Ability to lift and move up to 50 lbs. and occasionally lift and move up to 100 lbs.
• Must be comfortable standing for long periods of time and complete overhead work for long periods of time.
• Must have a current, valid driver's license in the state of which you are applying and have the ability to meet our company driving standards.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.

Equal Employment Opportunity (EEO) Statement

Minuteman Security & Life Safety is an equal opportunity employer that is committed to diversity, equity and inclusion and providing a workplace that is free from discrimination and harassment of any kind based on race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions, sexual orientation, and gender identity), national origin, age, disability or genetic information or any other status or characteristic protected by federal, state, or local law. Minuteman Security & Life Safety provides equal employment opportunity to all individuals regardless of these protected characteristics. Further, Minuteman Security & Life Safety takes affirmative action to ensure that applicants and employees are treated without regard to any of these protected characteristics in all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and separation from employment.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Drug-Free Workplace Statement

Minuteman Security Technologies, Inc is an equal opportunity employer, that offers a smoke-free and drug-free workplace.