Account Manager

Role: Account Manager
Location: Vancouver, Canada

THE OPPORTUNITY

MiQ is a programmatic media partner for marketers and agencies. We live and breathe our MiQ values in order to help businesses win and support our employees’ professional and personal development.

As Account Manager you will be responsible for managing a designated book of business, ensuring the seamless execution of client relationships and delivering on revenue and product adoption goals. In collaboration with the Sales team and key cross-functional partners, the Account Manager will work to build long-term relationships, ensure client satisfaction, and drive operational excellence throughout the client lifecycle; this role requires a blend of client-facing service, relationship management, and post-sales coordination.

Client Servicing & Relationships

• Manage a designated book of business to meet quarterly revenue and product adoption goals, in collaboration with the Sales team.
• Build and maintain strong, trust-based relationships with clients throughout their lifecycle.
• Oversee the post-sales process, ensuring smooth operations and client satisfaction.
• Act as the main point of contact for clients, both internally and externally, ensuring clear communication and strong partnerships.

Campaign & Insight Management

• Ensure operational excellence at every stage of the campaign lifecycle, including delivering insightful reports.
• Work closely with your team and Traders to set up successful campaigns.
• Troubleshoot issues as they arise, removing technical challenges from the trading and product teams.
• Identify opportunities for additional revenue by providing strategic recommendations to clients.

Thought Leadership

• Serve as a trusted advisor, offering valuable insights and feedback to both clients and internal teams.
• Proactively challenge ideas and assumptions, fostering open, honest dialogue.
• Understand client challenges deeply to provide relevant solutions and drive success.

Innovation

• Consistently propose creative solutions for client challenges and inspire a culture of innovation within your team.
• Pilot new ideas, methods, and approaches, taking calculated risks to improve outcomes.
• Share innovative practices with sales and trading teams to enhance overall performance.

YOUR QUALIFICATIONS

• At least 3-4 years of experience in the programmatic media, social, and/or ad tech space.
• At least 2 years client facing experience working in a team environment
• Client Services / Account Management / Sales Support / Ad-Ops background advantageous but not required
• Experience with basic functions of Microsoft Excel or similar
• Ability to meet tight deadlines and prioritize workloads in a fast-paced environment
• Ability to problem-solve, work independently, and identify potential risks
• Eager to learn new systems, technologies, and advertising techniques
• Flexible and adaptable as a team player with strong communication skills
• A can-do attitude to provide energy, drive and enthusiasm
• A dream to grow your career as the company scales 
• Alignment with MiQ's core values

WHO YOU ARE

At MiQ, we firmly believe that our values bring us together. That said, we're looking for someone who is aligned with our values below.

• Passion – We love and live what we do
• Determination – We always find a way to ‘figure it out’
• Unity – We hold each other accountable. We win and lose as a team.
• Agility – We anticipate the unexpected, embrace and adapt to change
• Courage – We dare to think unconventionally

WHO WE ARE

We’re MiQ, a media execution partner for marketers and agencies. 

We connect data from multiple sources to do interesting, exciting, business-problem-solving things for our clients. We’re experts in data science, analytics, social, and programmatic trading, and we’re always ready to react and solve challenges quickly, to make sure our clients are always spending their media investments on the right things in the right places.

Our business keeps growing and our company keeps getting better because we keep hiring smart new people.

People who can challenge conventions and shake things up. People who want to connect with people all over the world to make great things happen. People who are as excited by the opportunities of programmatic marketing as us. 

If that sounds like you, we’d love to hear from you.

WORKING AT MIQ

OUR COMMITMENT TO INCLUSION AND DIVERSITY

At MiQ, we don’t just accept the differences of our people, it is what builds us as a community. MiQ is very proud to be an equal opportunity workplace.  Inclusion and diversity are core values at MiQ. Ensuring that we have a workplace which is safe and comfortable for everyone and embraces different ideas, different positions, and different people from all backgrounds is critically important to us. We are looking for passionate and determined people to join our team.

BENEFITS & PERKS

• Competitive compensation that includes bonus and Profit share
• No copay Benefits from day 1 (single or family)- medical, dental, vision
• 25 vacation days
• 2 extra paid days of Inclusion Leave per year to acknowledge and celebrate cultural holidays, community endeavours, and inclusive initiatives that are meaningful to our employees beyond the standard holidays.
• 6 months paid parental leave  
• RRSP matching contribution plan
• Wellness benefits
• Awesome opportunities for growth
• Flexible work environment with both remote and in office attendance and fun team building activities
• 2 weeks virtual orientation to learn about our business and meet the broader team upon joining MiQ

Pay Transparency

For individuals assigned and/or hired to work in British Columbia, MiQ is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to British Columbia and takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At MiQ, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current compensation range for this position is $60,000- $75,000. This range may vary for positions outside of British Columbia as it has not been adjusted for the applicable geographic differential associated with the location where the position may be filled and does not take into account our bonus and commission structures.

Regardless of location, candidates can expect during the first few conversations with MiQ’s Talent team and Hiring Managers to share any approved budget and details on our competitive bonus and commission packages. Please take a moment to view the MiQ I.D.E.A. Report to learn more about our approach to creating equitable compensation for our people.

Apply Today!