Business Operations Associate

Job Summary:
The Business Operations Associate is responsible for ensuring seamless operations by supporting clients, managing essential processes, and maintaining operational efficiency. This role includes assisting with newborn documentation, coordinating client services, managing operational records, and collaborating across departments. The position focuses on providing high-quality support to clients while streamlining workflows and driving operational improvements.

Key Responsibilities:

Operational Support:

• Assist clients with obtaining essential documents, including passport applications, Social Security Numbers (SSN), and birth certificates.
• Coordinate with relevant authorities and agencies to ensure timely and accurate processing of documentation.
• Package and coordinate the delivery of client gifts, maintaining a high standard of presentation and satisfaction.
• Provide guidance and resources for clients related to specific services and processes.

Data Management:

• Maintain and update operational records, databases, and systems to ensure accuracy and accessibility.
• Analyze operational data to identify trends, improve workflows, and support informed decision-making.
• Generate and manage reports related to client services and operational performance.

Cross-Department Coordination:

• Liaise with internal teams to ensure seamless communication and collaboration on client services and projects.
• Support the implementation of company policies, procedures, and best practices across departments.

Client Interaction and Support:

• Maintain consistent communication with clients to provide updates and address inquiries.
• Respond promptly to client requests, ensuring accurate information and a positive client experience.
• Monitor and resolve any client-related issues, escalating them when necessary.

Administrative Tasks:

• Maintain detailed records of client interactions, documentation, and service updates.
• Track inventory for gifts and operational supplies, placing orders as needed.
• Assist in coordinating schedules, meetings, and workflows to improve operational efficiency.

Process Improvement:

• Stay updated on best practices and regulations related to operational tasks and client services.
• Participate in training and development opportunities to enhance knowledge and skills.
• Propose process enhancements to improve efficiency, reduce errors, and optimize resource allocation.

Qualifications:

• Education:
• Bachelor’s degree in a related field or equivalent work experience.
• Experience:
• Previous experience in client services, customer support, or a related role, preferably in a healthcare or family services setting.
• Experience with documentation processing or administrative support is a plus.
• Skills:
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Detail-oriented with a high level of accuracy in handling documents and client information.
• Proficiency in Microsoft Office Suite and comfortable with technology.
• Language:
• Bilingual or multilingual abilities are REQUIRED, particularly in ENGLISH and Chinese

Work Environment:

• Office setting with occasional travel to client locations or relevant agencies.
• Ability to work flexible hours as needed to accommodate client schedules.

Job Types: Full-time, Part-time

Pay: $21.00 - $23.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Referral program

Schedule:

• Day shift
• Monday to Friday
• Overtime
• Weekends as needed

Ability to Relocate:

• Irvine, CA 92612: Relocate before starting work (Required)

Work Location: In person

Salary : $21 - $23