Franchise Sales and Operations Manager

Amplifon Americas, parent company to Miracle-Ear and Amplifon Hearing Healthcare, a global leader in hearing health care, has a strong demand for an authentic, creative, diverse and versatile candidate for our Franchise Sales and Operations Manager. We are looking for someone who is forward-thinking to help us strive towards everyday excellence while focusing on customer devotion and personal impact to ensure we are acting responsibly in everything we do.

Miracle-Ear is looking for a skilled and dynamic Franchise Sales and Operations Manager to lead and enhance our franchise business operations with an assigned territory of franchise partners. The ideal candidate should possess a blend of competencies, characteristics, and skills that enable them to excel in a fast-paced and evolving business environment. In this role, you will be responsible for developing innovative strategies, making quick decisions, collaborating with diverse teams, and driving business growth and success. This will be done through experience in financial analysis, relationship management, and a driven attitude.

The ideal candidate lives in Minneapolis-Saint Paul area, and has the ability to travel frequently to our office in Downtown Minneapolis.

Key Responsibilities:

• Engage in business operation in monthly reviews in-person and virtually, through analyzing data and trends
• Support business planning with franchise owners to establish and develop sales, marketing and operational plans through definition of key performance indicators
• Act as a strategic business consultant through identification of opportunities medium to long term
• Strive for operational excellence in sharing best practices amongst franchise partners in collaborating with Marketing, Operations, Training, Recruiting, and Finance

Key Area

• Analyze business and financial situations to derive valuable insights and translate them into actionable strategies
• Recommend innovative solutions to address performance issues within franchise businesses
• Develop and implement creative and groundbreaking solutions to drive business growth and success
• Travel to franchise partner locations to meet and collaborate on business strategies and operations

Qualifications in this role include, but are not limited to:

• Bachelor's degree in business, Accounting or Finance or equivalent Operational Management experience
• P&L management required
• Multi-Franchise or Retail experience required
• 5-10 years of sales experience
Ability to travel 50% to 70%, domestic

• Experience within the Hearing Health Care Industry preferred
• Proficiency in analyzing business and financial situations
• Detail-oriented with meticulous approach to data analysis
• Proficient in Microsoft Office applications and internet tools
• Demonstrate competencies including but not limited to: agility, innovation, adaptive thinking, decision-making, self-awareness, resilience

Benefits Offered

• Medical, Dental, Vision, 401(k) with company match, generous vacation, safe and sick leave, paid holidays, in addition to other benefits.
• Flexible work arrangements to help support your work/life balance.
• Paid time off dedicated to volunteering and giving back to the communities where we live and work.
• Expand your experience by taking advantage of our global mobility opportunities.

About Us

Amplifon, parent company to Miracle-Ear and Amplifon Hearing Healthcare, is the global leader in the Hearing Care Retail market. We have 70 years of history behind us and we continue to invest and innovate to make more possible every day. With a global presence spanning 26 countries, our team of over 19,400 passionate professionals are on a mission to help people rediscover the emotions of sound. Amplifon Americas, defined as Canada, Latin America, and the United States is the largest market in the organization with significant growth potential over the next several years.

Miracle-Ear has led the way in innovation and customer service, helping over 50 million people with hearing loss. We operate over 1,500 franchised and corporately owned retail clinics across the United States and take pride in offering solutions that enhance our customer's quality of life.

At Amplifon, we don't just provide hearing care solutions-we advocate for the individuals behind our success. Joining our team means more than just a job; it's an invitation to be heard, to create meaningful connections, and to form your own path to success. With an encouraging environment brimming with opportunities for development, you'll find yourself surrounded by colleagues who are not just coworkers, but supporters for your journey.

In recognition of our commitment to empowering people, we are thrilled to announce that Amplifon has been honored as a "Top Employer 2024" across Europe, the United States, Canada, and New Zealand by the Top Employers Institute. Join us in our quest to empower lives and be part of a team that's shaping the future of hearing care with passion and innovation.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.

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