Student Support Advisor (3 positions)

Student Support Advisor (3 positions)
MiraCosta College

Three regular, full-time positions, 40 hours per week, 12 months per year. Two positions are on the Oceanside Campus, and one position is on the San Elijo campus.
The normal work schedule varies by position.

Oceanside campus, grant-funded position: Monday through Thursday, 10:30 am to 7:00 pm, Friday, 8:00 am - 4:30 pm.

Oceanside campus, district-funded position: Monday through Friday, 8:00 am to 4:30 pm.

San Elijo campus, district-funded position: Monday through Friday, 8:00 am to 4:30 pm, but will change to evening hours in the future.

The person selected for each position will be subject to assignment to any district facility during any hours of operation. Remote work may be available after the successful completion of the six-month probationary period at the discretion of the supervisor and depending on department needs.

The first-level interviews with the screening and interview committee will be conducted via Zoom. The second-level interviews may be in-person or via Zoom.

REMOTE WORK:
MiraCosta College believes that flexible work enables employees to achieve a more successful balance between work responsibilities and family life. The District offers the opportunity to telework (remote work) for certain positions, depending on the operational needs of the District and the provisions of the telework policy. Probationary and temporary employees are not eligible to telework unless approved by the appropriate vice president. No employee is guaranteed the right to telework. No employee shall be authorized to telework 100% of the time; regular, on-campus presence is expected for all District employees on a weekly basis.

RESIDENCY REQUIREMENT:
MiraCosta College Board Policy 7800: Employee Residency requires all classified staff, administrators, and temporary/hourly short-term employees to maintain and permanently reside in a principal place of residence in the state of California that is within two-hundred (200) road miles from the employees regularly assigned district worksite. The purpose of the policy is to promote efficiency and continuity throughout all campus administrative functions, provide students with high quality assistance and accessibility to all academic and campus services, ensure that students receive an engaging education, and respond to emerging student needs.

The District may consider an individual request to temporarily reside outside of the State of California or outside the 200-mile limit on a case-by-case basis, not to exceed twelve consecutive months.

Starting at $72,693 per year (range 22, step 1), with annual salary step increases up to step 5. In addition, after five years of district service, employees earn a longevity stipend that increases over time.

Employees must make arrangements for the direct deposit of paychecks into the financial institution of their choice, via electronic fund transfer.

MiraCosta College offers an array of benefits to eligible employees.

In order to be considered for this position, you must submit the following documents directly in the online system and finish applying and receive a confirmation number by 11:59 PM on the closing date:

1. Application on which you list all relevant experience.

2. A current resume or curriculum vitae summarizing your educational background and experience.

3. A cover letter addressed to the "Screening and Interview Committee" specifically describing how your experience aligns with the Essential Duties, Other Duties, and Desirable Qualifications.

4. Transcripts of college coursework which provide evidence of meeting the minimum qualifications as stated in this job posting. Unofficial or legible photocopies are acceptable. If a degree(s) was earned, the transcripts must state that the degree was awarded. Any degree/coursework used to satisfy the minimum qualifications must be from a postsecondary institution accredited by an accreditation agency recognized by either the U.S. Department of Education or the Council on Postsecondary Accreditation.

If your degree(s) is from a college or university outside of the United States, you must submit a detailed evaluation from a professional evaluation agency. To view a list of agencies approved by the California Commission on Teacher Credentialing, go to https://www.ctc.ca.gov/credentials/leaflets/foreign-transcript-evaluation-(cl-635). Transcripts or translations in English still require the evaluation to show the U.S. equivalence of your degree.

The screening and interview committee will review application materials for up to three to four weeks following the closing/first screening date. Applicants selected for interview will be contacted by phone; those not selected for interview will be notified by e-mail once interview candidates have been scheduled.

Offer of employment to the person selected for this position is contingent upon 1) successful completion of a pre-placement physical exam at district expense; 2) submission of a current tuberculosis test clearance; 3) proof of eligibility to work in the United States; 4) fingerprint clearance; and 5) approval by the Board of Trustees.

Retired STRS members are not eligible for this position.

Under general supervision, perform a full range of first tier admissions, enrollment, financial aid, counseling services, and cashiering duties; provide front line service in a variety of modalities, including in-person, by phone, online live messaging, and email correspondence; answer a wide variety of questions regarding admissions, registration, records maintenance, residency, enrollment and student accounts; determine eligibility for grants and other financial aid options; provide referrals to specialized student services; maintain necessary records and reconcile program expenditures; and perform related duties as assigned.

The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class.

1. Exhibit an equity-minded focus, responsiveness, and sensitivity to and understanding of the diverse academic, socioeconomic, cultural, gender identity, sexual orientation, and ethnic backgrounds of community college students, and employees, including those with physical or learning disabilities, and successfully foster and support an inclusive educational and employment environment.

2. Provide comprehensive guidance and technical assistance to students, parents, faculty, staff, and the community regarding Admissions and Records, Financial Aid, and Counseling services as a front-line staff member. Assist with admissions, enrollment, and financial aid inquiries, explain applicable guidelines and regulations; refer students to other Student Service areas and external agencies as needed.

3. Collect, process and post enrollment and optional fees; handle cash transactions for club functions, student activities and other purposes to student and non-student accounts; issue cash and cash boxes for on-campus events; sell event tickets and reconcile ticket sales with cash receipts; manage daily cash totals, replenishment, and interim deposits; ensure proper accounting, disbursement, and secure handling of funds.

4. Assist students with completing financial aid applications; determine student eligibility for federal and state financial aid programs; provide specialized information on citizenship/immigration status, residency status, dependency status, marital status, income filing, and general tax information. Review and process fee waivers; request applicable documents needed for application processing.

5. Respond to requests from educational institutions and agencies for verification of student status and records; ensure compliance with student privacy regulations; distribute a variety of correspondence related to enrollment, tuition, financial aid status, and document receipt, eligibility, and processing.

6. Schedule and manage appointments for financial aid, counseling services, and referrals to other specialized programs as needed; provide students with routine transfer, degree/certificate pathways, and graduation requirement information.

7. Provide technical assistance and information to students, faculty, and staff regarding correct procedures for form completion; review documentation for accuracy, completeness and potential issues; research, examine, and process applications and records; request applicable documents as needed; refer problems to supervisors and notify individuals of additional documentation requirements.

8. Register new and continuing students; enroll students in desired classes; assist students and staff with enrollment issues; assist in resolving student complaints regarding program errors; make enrollment changes for students.

9. Maintain and update student records; assist students with understanding and completing matriculation requirements; review transcripts, prior college credit, and course equivalency information; provide information on a variety of services and programs available to students.

10. Support students in the exploration of educational and career pathways; assist students with course enrollment; provides referrals as appropriate.

11. Maintain accurate records to meet state and federal audit requirements; conduct regular audits to ensure accuracy; monitor collection of deferred fees and ensure accurate accounting through computer entry; place holds on student records as needed; initiate refund requests when appropriate; resolve problems in coordination with Admissions and Records and Fiscal Office staff.

12. Assist with administration of student assistance programs; conduct preliminary screening of applicable campus-based loan program eligibility.

1. Receive and tag items for the lost and found on campus.

2. Conduct workshops related to admissions, financial aid and counseling.

3. Attend workshops, conferences and other training sessions as assigned.

4. Perform related duties as assigned.

To be eligible for this position, you must meet and provide evidence of the following minimum qualifications:

Graduation from high school or GED equivalent, and one year of clerical or administrative work experience involving frequent public contact.

NOTE: For work experience, one "year" is defined as equivalent to 40 hours per week for 12 months, or at least 2,080 hours.

WORK DIRECTION, LEAD AND SUPERVISORY RESPONSIBILITIES:
Provide work direction to student workers, temporary staff, and others as assigned.

CONTACTS:
District administrators, faculty, staff, students, parents, other college and community organizations, vendors, contractors and the general public.

The physical efforts described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Primarily sedentary with intermittent standing, walking, bending or stooping; occasional light lifting and carrying of objects weighing up to 25 pounds; ability to work at computer for extended periods of time, including repetitive use of a computer keyboard, mouse or other control devices; ability to travel and/or drive to a variety of locations on and off campus as needed to conduct district business.

Ability to develop and maintain effective working relationships involving interactions and communications personally, by phone and in writing with a variety of individuals and/or groups from diverse backgrounds on a regular, ongoing basis; ability to work effectively under pressure on a variety of tasks concurrently while meeting established deadlines and changing priorities.

Primarily business office environment; subject to frequent public contact and interruption; intermittent exposure to individuals acting in a disagreeable fashion; usual assignment worked during daylight hours with occasional evening, weekend and/or holiday hours required on an as-needed basis. Occasional local travel may be requested.

MiraCosta College is an Equal Opportunity Employer and is committed to providing an educational environment that affirms and supports diversity in its faculty, staff, and administration, and promoting an environment of inclusion. The colleges commitment to inclusion, diversity, equity, and accessibility is expressed in the policy found at https://www.miracosta.edu/office-of-the-president/board-of-trustees/docs/3400BP-Inclusion-Diversity-Equity-Accessibility.pdf. Click on the following link to view the IDEA website: https://www.miracosta.edu/office-of-the-president/idea/index.html.

MiraCosta College is committed to creating a racially just campus climate. Individuals and their diverse cultures and identities are welcomed, nurtured, and validated. MiraCosta College takes institutional responsibility for closing the equity gap for disproportionately impacted populations including Latinx and Chicanx communities, Black and African American communities, Native Hawaiian and Pacific Islander communities, Native American communities, lesbian, gay, bisexual, trans, queer/questioning, intersex, and asexual (LGBTQIA ) communities, veteran communities, former foster youth, adult students, and students from low socioeconomic statuses. MiraCosta will continue to serve all constituents with values rooted in equity, diversity, inclusion, and community. MiraCosta Colleges Mission, Vision, Commitment, and Institutional Values & Goals can be viewed at https://www.miracosta.edu/office-of-the-president/docs/mccmissionstatement.pdf.

The college was designated as a Hispanic Serving Institution (HSI) in 2013. This significant recognition acknowledges our institutions continuous efforts to support the academic performance and unique needs of Latinx students, many of whom are attending college for the first time or are first-generation. We are a veteran and military supportive institution and an Achieving the Dream Leader College. The successful candidate will join a campus that exhibits its dedication to all students and faculty through offering robust, culturally-responsive events, including speaker series dedicated to heritage month events through the Social Justice and Equity Center.