General Manager

Job Description

MetroLagoons is pleased to announce we are seeking a General Manager for the largest lagoon in the United States in San Antonio, Florida - Mirada Lagoon.

The General Manager is responsible for directing all facility operations to include: developing and directing strategic planning efforts; maximizing sales while monitoring and controlling expenses to meet planned operating profits; creating and executing strategic business plans, promotions, and productivity targets; assisting with the development of annual budgets and marketing programs, recruiting, hiring, and training all employees in accordance with established costs, procedures, and staffing needs; and providing strong leadership and opportunities for overall facility growth and individual skill enhancement.

Metro Lagoons is growing fast, and we are looking for motivated individuals to grow with us!

Responsibilities

• Recruits the key personnel for Reception, Ticketing, Sales, Maintenance, Aquatics, and Operations, where applicable. Ensures the staff is fully knowledgeable on the use and benefits of services, products, programs, and activities by conducting regularly scheduled staff meetings and training workshops.
• Ensures appropriate facility supervisory coverage through use of a Manager on Duty (MOD) system. Ensures fiscal responsibility through efficient scheduling of facility and, when necessary, makes changes to stay within budgetary guidelines.
• Assesses all employees’ progress continually; coaches employees with positive reinforcement, and disciplines, when necessary, fairly and consistently; participates in annual performance evaluations, and, when necessary, assists in the termination process.
• Provides excellent customer service and monitors guest feedback through the use of comment cards and other customer care techniques. Supervises and follows up on guest requests and comments.
• Directs and oversees all facility operations to ensure achievement of sales and retention goals, business objectives and facility profitability.
• Develops annual strategic plan highlighting targeted operational, marketing, programming, customer service and financial objectives.
• Recommends and develops marketing strategies to include planning/coordinating promotions, facility activities and effective advertising.
• Maintains cooperation and teamwork throughout the facility, placing a high emphasis on owner service and satisfaction.
• Identifies, evaluates, and resolves problems in a timely manner, utilizing innovative ideas and sound judgment.
• Ensure compliance with all licensing and health requirements.
• Initiates constant communication and collaboration with various ancillary departments within the venue to ensure a smooth and efficient operation.
• Submits all paperwork, financial reporting, and payroll.
• Ensures accurate facility maintenance procedures and checklists through routine preventative maintenance and repair.
• Other duties as assigned

Qualifications

• Bachelor’s degree in Leisure or business management field or similar
• Minimum of 5-7 years management experience in a large hospitality facility
• Must work evenings and weekends on a regular basis
• Strategic planning, membership marketing and sales, employee supervision and training, fitness/health promotion, programming, and financial management skills
• Excellent customer service skills
• Efficient, well organized, and able to handle a variety of duties simultaneously
• Professional manner, discretion, and appearance
• Excellent verbal and written skills
• Energetic, enthusiastic and motivational
• Effective leadership skills and strong work ethic
• Proficient in appropriate computer skills and office equipment
• Ability to stand for long periods of time.
• Available to work nights, weekends, and holidays

Job Type: Full-time

Pay: $85,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 5 years

Shift:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift

Weekly day range:

• Weekend availability

Work Location: In person

Salary : $85,000 - $90,000