Business Development Customer Service Agent

The Mirak Automotive Group is looking to add two (2) motivated Business Development Agents to our dynamic service team. Mirak’s automotive team provides an excellent environment to progress your career in the Automotive Industry. Timely responses to customer inquiries are critical to coordinating appointments, resulting in our high level of customer satisfaction. Become a part of a great team that offers growth opportunity, excellent earning potential and work environment. We appreciate your drive, skills and ability to wow our guests and potential customers. We're looking for positive people who can make a difference because we believe that an innovative team can accomplish anything.

As our Business Development Agent, your shift will center around converting internet leads and phone calls into dealership appointments/visits. You will be the first point of contact for our online customers. Your role is crucial in driving quality showroom traffic, generating appointments, and maximizing our profit potential - all while delivering a superior customer experience.

YOU WILL BE RESPONSIBLE FOR THE FOLLOWING:

• Handling incoming internet sales inquiries to our three brands: Chevy, Hyundai and Genesis
• Obtaining and scheduling appointments via telephone, texting and email
• Making 80 outbound calls following up with internet/phone leads
• Answer customer questions promptly with honesty and accuracy
  
  
  

Requirements

• Prior customer relations or BDC experience of one (1) year preferred
• At least one (1) year of Internet Sales or BDC experience in an automotive setting preferred
• High School diploma or GED equivalent
• Ability to thrive in a fast-paced, team-oriented environment
• Strong time management
• Able to adapt to all situations
• Strong communication skills
• Team-oriented with a desire to achieve both individual and collective goals
• Must have valid driver's license
• Must be able to pass background and drug screenings