What are the responsibilities and job description for the Community Liaison position at Miramont Behavioral Health?
Community Liaison | Miramont Behavioral Health | Middleton, Wisconsin
The Business Development Representative is responsible for growing the facility’s lines of service and levels of care by building relationships within the community. They will also represent the facility to the public, as well as employing a creative approach for growing our reputation among the professional referral sources within the community. The ideal candidate MUST have experience with community outreach in a healthcare setting.
About the Job:
PURPOSE STATEMENT:The Business Development Representative is responsible for growing the facility’s lines of service and levels of care by building relationships within the community. They will also represent the facility to the public, as well as employing a creative approach for growing our reputation among the professional referral sources within the community. The ideal candidate MUST have experience with community outreach in a healthcare setting.
Roles and Responsibilities:
ESSENTIAL FUNCTIONS:
- Develops and implements business development programs in consultation with the Director of Business Development (DBD).
- Maintains a schedule of primary sources including business, industry, EAPs, managed care of
- clients, physicians/licensed practitioners, and allied health professionals. Documents every contact in the appropriate Customer Management Relationship system.
- Maintains current account information and business development referral/admission records and statistics, including the preparation of business development reports and materials.
- Develops and maintains new account relationships and markets. Targets and creates new strategies for increasing business in highly competitive markets. Increases the number of referral sources within a facility such as with physician, social workers and discharge planners.
- Develops strong relationships with key referral sources. Develops and maintains key business development accounts and responds to all business development opportunities. Maintains and lends customer support to designated number of targeted referral source contacts per week, as set forth in a quarterly marketing plan.
- Develops and conducts community workshops and seminars and hospital tours to educates patients, families, community and other referral sources on programs, services and amenities provided by facility and provides an opportunity to identify potential referral sources.
- Represents the facility at civic and professional functions and communicates mission in all outreach interactions. Acts a liaison between the facility, referral sources and the general public to further the goals and positive, professional image of the facility.
- Manages leads from referral sources and ensures efficient admissions process for clients. Maintains collaborative working relationship with Admissions Department.
- Collaborates closely with hospital discharge planners, social workers, case managers, physicians and management, as well as provide education staff to generate referral sources.
- Maintains current awareness of changes in the industry through self-education, peer education and professional and community involvement for the betterment of this position and the facility.
- Attends scheduled department meetings to provide timely reports on month-end reviews, client servicing schedules, customer sales forms and other reporting requirements.
- Generates face to face meetings and admissions activity per goal.
EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:
- Bachelor's degree in a social science, business, or healthcare field preferred.
- Previous community outreach experience within a healthcare setting.
- Previous business development background in healthcare.
- Minimum of three years of experience in a healthcare business development / case management and/or combined marketing / community liaison role will be essential for success.
- Preference will be given to candidates with experience specifically in the addiction and/or mental health treatment field, or those with equivalent experience in related areas.
- Good understanding of the local market and referral base.
- Knowledge of psychiatric and chemical dependency treatments.
- Organized and demonstrate the ability to multitask and have well-developed and effective relational skills.
- Must be able and willing to work flexible hours, including evenings, early mornings, and weekends.
Veterans and military spouses are highly encouraged to apply. Summit BHC is dedicated to serving Veterans with specialized programming at our treatment centers across the country. We recognize and value the unique strengths of the military community in supporting our mission to serve those who have served.
