What are the responsibilities and job description for the Aftermarket Sales and Support position at MIRATECH Corporation?
Reports to : Aftermarket Sales & Support Manager
Cooperates with : All Departments
Primary Responsibility : This position is responsible for direct sales of Power Generation Aftermarket, SCR parts, catalyst, DPF, retrofit, and peripheral equipment to existing MIRATECH and Competitor End Users.
This salary plus commission-based position requires a high level of customer relationship building, frequent call and follow up communication, technical knowledge, listening and problem-solving skill, as part of a conversational Q / A sales approach. Through your actions, our customers trust and know they will receive the utmost care when working with MIRATECH.
Specific Duties and Responsibilities :
- Works with PG Aftermarket Manager to develop, implement, and drive sales strategies to meet goals
- Focused efforts on Out-Bound customer calls to grow the MIRATECH brand, parts, catalyst, and service sales
- Continuous follow up on all new / existing proposals and recording win / loss circumstances
- Provide weekly update on outbound call successes, high value close potentials, and associated sales
- Respond to customer requests, generate proposals, enter sales orders in ERP system, call list database maintenance, new customer set up, and continuous follow up.
- Apply question based technical sales approach to all in and outbound calls, providing total and or best solutions
- Make strong recommendations to upgrade obsolete or aged equipment, providing options.
- Continuously expand your knowledge of MIRATECH and customer equipment to determine best sales approach
- Work directly with our Technical Service team to provide all necessary PM parts and service quotes
- Special attention to Key Accounts providing competitive quotes for parts, equipment, and services
- Notify production to replenish fast moving parts.
- Follow-up on All sales leads from internal and external resources
- Call All customers upon receipt of RFQ for support and additional sales and service potential
- Develop detailed working and technical knowledge of MIRATECH's products, parts, markets, and customers
- Process return material authorizations (RMA's), warranties, and coordinate customer resolution and follow-up with the AM Manager and Production team.
- Other duties as assigned
Qualifications :
What's In it For You :
Equal Opportunity : MIRATECH is an equal opportunity employer and supports a diverse and inclusive workforce. All employment practices are based on qualification and merit, without regards to race, color, national origin, ancestry, religion, age, sex, gender identity, sexual orientation or preference, marital status or spousal affiliation, physical or mental disability, medical conditions, pregnancy, status as a protected veteran, genetic information, or citizenship within the limits imposed by federal laws and regulations.
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