What are the responsibilities and job description for the Field Service Dispatcher position at MIRATECH Corporation?
Reports to: Field Service Manager
Cooperates with: Field Service and Project Management
Primary Responsibility: Responsible for scheduling, assigning and dispatching Field Service Technicians to meet customers service requirements. Assist in creating commissioning books with data collected from Field Service Technicians. Answers calls, provides information and coordinates with Fields Service and Project Management Teams.
Specific Duties and Responsibilities:
- Manages Field Service Hotline and directs calls to appropriate personnel.
- Provide ongoing support to Field Service Technicians by answering queries, helping with route adjustments, and ensuring they have the tools or information needed to complete their work.
- Collaborate with Project Managers to provide information to customers seeking a status of the service, resolving issues or escalating as necessary.
- Assist Field Service Technicians with completing service workbooks.
- Ensure all scheduling software and spreadsheets are up to date with accurate technician's assignments and job status.
- Continuously evaluate dispatch and service process, recommending improvements to increase efficiency, reduce delays, and enhance customer satisfaction.
- Collects and reviews data collected from Field Service Technicians.
- Creates commissioning books from the data received from Field Service Technicians.
- Coordinate with Field Service Supervisors to assign technicians in Sales Force Field Service (SFS) to service and commissioning jobs based on location, availability, and skill set.
Qualifications:
- Excellent communication skills to collaborate with others
- Clerical and organizational skills: To keep track of schedules, routes, and personnel
- Handle multiple projects at the same time
- Prioritize calls by the level of importance
- Proficiency with Windows and MS Office applications (Word, Excel, Power Point, Outlook, Teams)
- Highly organized and detailed while able to look at the "big picture"
- 0-1 years prior dispatching equivalent knowledge, skills, and abilities
- Prior experience using Sales Force.
- Positive attitude with a good sense of humor
Equal Opportunity: MIRATECH is an equal opportunity employer and supports a diverse and inclusive workforce. All employment practices are based on qualification and merit, without regards to race, color, national origin, ancestry, religion, age, sex, gender identity, sexual orientation or preference, marital status or spousal affiliation, physical or mental disability, medical conditions, pregnancy, status as a protected veteran, genetic information, or citizenship within the limits imposed by federal laws and regulations.
