What are the responsibilities and job description for the Cisco UCCE Engineer position at Miratech?
Job Description
Job Description
Company Description
Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and / or budget objectives since our inception in 1989.
Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.
Job Description
We are seeking an experienced Cisco UCCE Engineer to join our dynamic team. The ideal candidate will possess a strong background in Cisco Unified Contact Center Enterprise (UCCE) solutions, with expertise in IVR development with Cisco Voice Portal (CVP)
Responsibilities :
Developing and maintaining IVR applications using Cisco CVP.
Designing and implementing self-service solutions using Cisco Call Studio and CVP custom elements.
Implementing backend integrations using Java, REST APIs, OAuth2, XML Web Services, and MS SQL Server.
Providing integration of CVP IVR applications with UCCE Routing Scripts, DNIS, CTI Variables, and Finesse Agent Desktop.
Troubleshooting and optimizing IVR performance to ensure high availability and reliability.
Qualifications
4 years of experience in developing critical, customer-facing applications in DTMF IVR using Cisco CVP VXML Server.
4 years of Java development experience, particularly in building CVP self-service applications.
In-depth knowledge of Cisco Call Studio, CVP custom elements, Call Studio GUI, and Apache Tomcat.
Experience in Java development with client backend integrations (HTTP REST APIs, OAuth2, XML Web Services, MS SQL Server).
Knowledge of UCCE / ICM, including integration of CVP IVR applications with UCCE routing scripts, DNIS, queuing to skill groups, CTI variables, and Finesse Agent Desktop.
Strong problem-solving skills and the ability to work in an Agile development environment.
Bachelor's degree in Computer Science, Information Technology, or a related field.
We offer :
Culture of Relentless Performance : join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits : enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
Work From Anywhere Culture : make the most of the flexibility that comes with remote work.
Growth Mindset : reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact : collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment : be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values : join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.
Additional Information
All your information will be kept confidential according to EEO guidelines.
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