Genesys Business Architect

Company Description

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.
Miratech has coverage across  5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. 

Job Description

We are looking for a Business Architect with expertise in Genesys On-Prem (Routing and Desktop) solutions to join our engagement. This role involves collaborating with cross-functional teams and supporting technology teams with insights and Operational Readiness (ORx) to ensure the successful implementation and optimization of communication platforms. The ideal candidate should have strong problem-solving skills, a deep understanding of technical solutions, and the ability to translate complex concepts into clear business terms. They should also be comfortable leading demos, designing call flows, and providing strategic insights to enhance operational efficiency.

Responsibilities:

• Work independently to solve complex problems with minimal guidance, ensuring smooth project execution.
• Translate business requirements into scalable and effective technical solutions aligned with organizational goals.
• Design and build call flows to enhance customer interactions, optimize efficiency, and improve user experience.
• Support Genesys and Live Person steady-state operations and enhancement requests, ensuring seamless functionality.
• Collaborate with Release Train Engineers (RTEs) and Business Analysts (BAs) to align technology solutions with business objectives.
• Potentially assist with Amazon Connect migrations, ensuring smooth transitions and integration.
• Lead demos and stakeholder presentations to showcase solutions, gather feedback, and drive adoption.

Qualifications

• 5 years in Genesys On-Prem (Routing and Desktop) with hands-on experience in designing, implementing, and optimizing solutions.
• Familiarity with Amazon Connect and the ability to support potential migration projects.
• Proficiency in designing and implementing call flows to improve customer interactions and operational efficiency.
• Excellent communication skills (both written and verbal) with the ability to convey complex technical concepts to non-technical stakeholders.
• Strong technical acumen with the ability to translate business needs into scalable and effective technology solutions.
• Experience delivering demos and presentations to stakeholders, showcasing solutions, and gathering feedback.
• Background in Project Management, Release Train Engineering (RTE), Scrum Master, or Product Management with experience in Agile environments.

Nice to Have:

• Knowledge of LivePerson

We offer:

• Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. 
• Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. 
• Work From Anywhere Culture: make the most of the flexibility that comes with remote work. 
• Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. 
• Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. 
• Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. 
• Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. 

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.