What are the responsibilities and job description for the Trainee Genesys Cloud Consultant position at Miratech?
Company Description
Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.
Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.
Job Description
We are looking for a Trainee Genesys Cloud PS Consultant to join our team and grow with us. We offer a multi-tiered training approach built around on-the-job learning. This includes courses from Genesys with accompanying certifications, combined with hands-on experience alongside seasoned team members. You will learn from training courses and senior colleagues and then apply your newly acquired skills directly to your work
Responsibilities:
- Support the design and implementation of Genesys Cloud delivery projects, including participating in technical workshops and capturing technical requirement.
- Assist in modifying Genesys system configurations based on business requirements and other factors.
- Participate in the analysis of complex technical and business issues.
- Help establish and maintain technical architectures while learning to implement new technologies.
- Contribute to the Genesys contact center switchover to production by supporting tasks as assigned by the project lead.
Qualifications
- Basic knowledge of software development and cloud computing concepts.
- Familiarity with programming languages such as JavaScript, Python, or Java.
- Strong problem-solving skills and eagerness to learn new technologies.
- Excellent communication and teamwork abilities.
- Bachelor’s degree in Computer Science, IT, Engineering, or a related field.
Nice to have:
- Knowledge of contact center operations and customer service processes.
- Programming certification.
We Offer:
- Hands-on experience with industry-leading Genesys Cloud CX technologies.
- A variety of international projects and mobility across projects.
- Professional development support and certification opportunities.
- A flexible work schedule with remote possibilities.
Additional Information
All your information will be kept confidential according to EEO guidelines.
