What are the responsibilities and job description for the Assistant Front Office Manager position at Miraval Austin Resort and Spa?
Join us for this incredible opportunity to be part of our team as a ; Assistant Front Office Manager at Miraval Austin Resort and Spa located in Austin, TX.
Who You Are
As our ideal candidate, you understand the power and purpose of our Culture of Care and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Well-being. You enjoy working with others, are results-driven, and seek various opportunities to develop personally and professionally.
The Role
At Miraval, we believe our guests select us because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences to each & every guest.
The Assistant Front Office Manager is responsible for overseeing the day-to-day processes of Arrival Hosts, Bell / Valet, PBX, Night Audit, and Transportation, while also enhancing the guest experience. This role primarily focuses on Front Office, Guest Services, and Transportation. There may be times where this individual is tapped on to assist in the Housekeeping and Laundry departments Key duties and responsibilities include, but are not limited to :
- Manage Arrival Center Functions : Oversee the arrival and departure experience, Bell / Valet, PBX, Night Audit, and Transportation.
- Cultivate Positive Culture : Uphold an encouraging culture, fostering inclusivity and engagement among colleagues and guests.
- Thoughtful and Anticipatory Service : Anticipate opportunities to enhance guest and colleague experiences.
- Expense Control : Manage expenses while driving the highest level of customer service.
- Maintain Guest Room Inventory : Handle room assignments and upsell planning.
- Resolve Guest Concerns : Address and resolve guest issues promptly and effectively.
- Colleague Development : Coach and counsel team members and support their respective areas.
- Ensure Proper Staffing Levels : Maintain appropriate staffing levels and scheduling to achieve customer service goals.
- Guest Billing Resolution : Analyze, investigate, and resolve guest billing queries and / or complaints.
- Transportation Oversight : Oversee the transportation operation for the resort and act as a liaison for the resort and our third-party transportation partner
- Conduct Meetings : Lead department meetings and pre-shifts.
We offer excellent benefits :
iAm Days to spend a paid 8 hours experiencing Miraval, twice per year
Up to $1000 in Wellbeing or Tuition Reimbursement for personal and professional growth
Discounted and Complimentary Hyatt Hotel nights
Medical, Prescription, Dental and Vision Insurance on 30 th day of employment
401K with company match
Generous Paid Time Off program
Paid Family Bonding Time and Adoption Assistance
Complimentary daily colleague meals
Employee Stock Purchase Plan
Access to resort facilities including spa services, programs, hiking trails and fitness center
EEO Statement
Hyatt is an Equal Employment Opportunity Employer - M / F / Veteran / Disability / Sexual Orientation / Gender Identify
Salary : $1,000
