What are the responsibilities and job description for the TOUR GUIDE- PART-TIME position at Miraval Austin Resort and Spa?
Summary
Join us for this incredible opportunity to be part of our Front Office and Guest Services teams as a Part-time Tour Guide at Miraval Austin Resort and Spa located in Austin, Texas. Not only will you be part of a rock-star team, but you will also get to be part of a company that earned a spot on Fortune’s 100 Best Companies to Work For in 2024!
- iAm Days to spend a paid 8 hours experiencing Miraval, twice per year*
- Up to $1000 in Wellbeing or Tuition Reimbursement for personal and professional growth*
- Discounted and Complimentary Hyatt Hotel nights*
- Medical, Prescription, Dental and Vision Insurance on 30th day of employment*
- 401K with company match*
- Generous Paid Time Off program*
- Paid Family Bonding Time and Adoption Assistance*
- Complimentary daily colleague meals
- Employee Stock Purchase Plan*
- Access to resort facilities including spa services, programs, hiking trails and fitness center
The Guest Services Tour Guide is a liaison and a guest advocate from the moment the guest arrives until the time they depart. The Guest Services Tour Guide will provide walking tours and golf cart tours for our guests throughout the Resort. They will also guide them to their individual room assignments following the check-in process. The Guest Services Tour Guide will form a relationship with each guest and ensure their requests are met throughout their stay. The Guest Services Tour Guide will communicate with all other departments within the resort to ensure requests are fulfilled.
Essential Functions:
Greet arriving guests upon arrival and direct them to check-in
Have an understanding of Spa offerings, Programming Experiences and activities available at Miraval
Inform Supervisor immediately of any issues a guest is having during their stay
Provide walking tours and golf cart tours to all areas property throughout the day
Assist other associates as needed
Qualifications
The Tour Guide is responsible for ensuring an exceptional arrival experience for our guests. Tour Guides are the first impression of our resort and support our guests through gentle education and assistance with wayfinding.
- Customer Service Experience
- A true desire to satisfy the needs of others in a fast-paced environment.
- Refined verbal and written communication skills
- Ability to stand for long periods of time.
- Ability to provide tours via walking as well as driving golf cart
- Active driver's license
