What are the responsibilities and job description for the Guest Services Tour Guide - Part-time position at Miraval Resorts & Spas?
Organization- Miraval Arizona Resort and Spa
Summary
At Miraval, we embrace individuality, forge authentic connections, and offer creative opportunities. We live what we teach and provide tangible examples of how the power of mindfulness can profoundly transform people’s lives.
Our culture is rooted in the notion of balance. A balanced center grounds us. Its harmony inspires us. Balance is more than not falling or obtaining equal parts of something. It is a process that is organic, evolving, and perpetually moving toward equilibrium.
Your passion, your life, your work – in balance.
The Position:
The Guest Services Tour Guide is a liaison and a guest advocate from the moment the guest arrives until the time they depart. The Guest Services Tour Guide will provide walking tours and golf cart tours for our guests throughout the Resort. They will also guide them to their individual room assignments following the check-in process. The Guest Services Tour Guide will form a relationship with each guest and ensure their requests are met throughout their stay. The Guest Services Tour Guide will communicate with all other departments within the resort to ensure requests are fulfilled.
Essential Functions:
Summary
At Miraval, we embrace individuality, forge authentic connections, and offer creative opportunities. We live what we teach and provide tangible examples of how the power of mindfulness can profoundly transform people’s lives.
Our culture is rooted in the notion of balance. A balanced center grounds us. Its harmony inspires us. Balance is more than not falling or obtaining equal parts of something. It is a process that is organic, evolving, and perpetually moving toward equilibrium.
Your passion, your life, your work – in balance.
The Position:
The Guest Services Tour Guide is a liaison and a guest advocate from the moment the guest arrives until the time they depart. The Guest Services Tour Guide will provide walking tours and golf cart tours for our guests throughout the Resort. They will also guide them to their individual room assignments following the check-in process. The Guest Services Tour Guide will form a relationship with each guest and ensure their requests are met throughout their stay. The Guest Services Tour Guide will communicate with all other departments within the resort to ensure requests are fulfilled.
Essential Functions:
- Greet arriving guests upon arrival and direct them to check-in
- Have an understanding of Spa offerings, Programming Experiences and activities available at Miraval
- Inform Supervisor immediately of any issues a guest is having during their stay
- Provide walking tours and golf cart tours to all areas property throughout the day
- Assist other associates as needed
- Complimentary room nights*
- Unlimited discounted and Friends & Family Room Rates
- Medical, Prescription, Dental and Vision Insurance on 30 th day of employment*
- 401K with company match*
- Generous Paid Time Off policy*
- Paid sick time
- Paid Family Bonding Time and Adoption Assistance*
- Tuition & Wellbeing Reimbursement*
- Free colleague meals during shift
- Employee Stock Purchase Plan*
- Access to resort facilities including spa services, programs, hiking trails and gym
- Exact benefit package is contingent on status
- Customer Service Experience
- A true desire to satisfy the needs of others in a fast paced environment
- Refined verbal and written communication skills
- Ability to stand for long periods of time
- Ability to provide tours via walking as well as driving golf cart
