Managed IT Services Systems Engineer

Mission of the Position

System Engineers at Mirazon are responsible for managing technology on behalf of our customers while ensuring best practices are maintained, Service Level Agreements are met, and in a manner consistent with the company's positive organizational culture. Employees should have enthusiasm for customer service and be able to prioritize between multiple requests at the same time. The ideal person will possess a strong understanding of IT and be able to recognize business impact. Employees must be able to work independently, manage and prioritize multiple projects or tickets at once to facilitate the highest level of customer service.

All employees of Mirazon should share in our purpose to help others be more successful.  Every day you should bring an enthusiasm for helping our clients leverage the best technology to solve their business challenges. This work takes effort by each team member and their specific contributions.  Successful employees will naturally connect with our core values and seek out opportunities to elevate coworkers and the business. A customer first mentality and team player attitude is required for all positions at Mirazon. We focus on forming long-term partnerships with clients while providing unparalleled technical services.  It takes every employee to accomplish that.

Consistent with the company's positive organizational culture, the position should have and display the key competencies listed below.

Key Competencies

Technology Savvy:

• Expertise in general network and computer systems, including server, workstation, and network technologies.
• Ability to leverage technology to streamline processes, track progress, and enhance efficiency

 Problem-Solving and Adaptability:

• Ability to work with customers and peers to identify problems, determine root causes, and implement solutions for those problems
• Ability to effectively use system management and security tools to deliver management and security services to customers on an on-going or ad-hoc basis
  
  

Technology Implementation:

• Ability to discuss customer business needs and translate those into technical solutions
• Ability to plan small and medium technology projects, including developing scopes of work, defining a bill of materials, establishing a plan of action, and executing the implementation

Key Criteria/Requirements

• 3 Years general system or network administration experience
• Familiarity with mainstream Microsoft business and enterprise technology
• Strong troubleshooting capabilities
• Strong verbal and written communication

 Accountabilities and Responsibilities

• Responding to and resolving customer service tickets within the defined SLA
• Implementation and upgrading of customer technology platforms
• Training team members on troubleshooting and technology implementation steps and process

Salary : $70,000 - $100,000