What are the responsibilities and job description for the Bell Person position at Mirbeau Hospitality?
Bell Person - Mirbeau Inn & Spa
Evening & Weekend Availability Required
About Us
For nearly 25 years, The Mirbeau Companies have successfully developed and managed European inspired boutique hotels, spas and resorts. Family-owned and operated, Mirbeau Inn and Spa is a nationally renowned destination resort brand.
Job Summary
This position plays a crucial role in providing and ensuring guests have an exceptional experience by working closely with Guest Services/Front Desk team to provide a warm and inviting initial welcome to all Mirbeau Guests. The ideal candidate is charismatic, energetic, positive and embodies a can-do attitude.
Pay Rate: $16/hour Part Time
Responsibilities
- Report to work with a clean uniform and appropriate nametag at the scheduled time.
- Open doors and welcome guests using Forbes/Mirbeau approved language and warm energy.
- Escort guests to their rooms, check their room keys, and assist with any additional guest requests.
- Assist Mirbeau guests with their luggage and with any other assistance they need.
- Report lack of room supplies to the appropriate department.
- Deliver guest packages, gifts, flowers, dry cleaning, laundry, etc.
- Keep Bell closet, Bell stand, lobby, and entryways clean, stocked and organized.
- Promote and up sell the resort facilities.
- Provide information, maps, brochures, as requested by the guests about the facilities, surrounding areas, and local tourism.
- Report guest complaints to the appropriate department management and assist in problem solving.
- Log and store lost & found items.
- Attend all scheduled meetings as deemed necessary by the resort.
- Define, recommend, and implement ideas, and solutions to improve the operation.
- Perform any additional tasks or assignments as directed by Front Desk/Guest Services Management & the Resort Manager.
Qualifications, Skills & Educational Requirements
Requires a neat appearance, good personality, and exceptional communication skills. Prior customer service experience helpful but not necessary. Must be able to stand for long hours, lift at least 20lbs, and push/maneuver a rolling bell cart. A current valid driver's license is preferred.
Employee Perks & Company Incentives
- 401K with a company match
- Medical, Dental, Vision and Life Insurance Plans
- Career advancement potential within company
- Paid time off for full time and part time employees, along with holiday pay
- Employee Assistance and Anniversary programs
- Discounted rates for services within Spa and Resort
- Work performance incentives
Salary : $16
