What are the responsibilities and job description for the Bell Staff position at Mirbeau Hospitality?
Bell Person - Mirbeau Inn & Spa Plymouth
Must be available on weekends
About Us
For nearly 20 years, The Mirbeau Companies have successfully developed and managed European-inspired boutique hotels, spas, and resorts. Family-owned and operated, Mirbeau Inn & Spa is a nationally renowned destination resort brand.
We are looking to expand our Guest Services Team. The perfect Mirbeau team member will be personable, friendly, and enthusiastic with a can-do attitude. Provide a warm and inviting welcome to our guests curbside. All applicants should have excellent communication skills.
Pay Rate: $15.00 plus tips
Responsibilities
- Report to work in a clean uniform with nametag at scheduled time
- Open doors and welcome guests using Forbes/Mirbeau approved language
- Escort guests to their rooms, check their room keys, and assist with any additional guest requests
- Report lack of room supplies to the appropriate department
- Deliver guest packages, gifts, flowers, dry cleaning, laundry,
- Keep Bell closet, Bell stand, lobby, and entryways clean and organized
- Promote and up sell the resort facilities
- Provide information, maps, brochures, as requested by the guests about the facilities, surrounding areas, local tourism, etc.
- Report guest complaints to the appropriate department management and assist in problem solving
- Log and store lost & found items
- Attend all scheduled meetings as deemed necessary by the resort
- Define, recommend, and implement ideas, and solutions to improve the operation
- Perform any additional tasks or assignments as directed by Front Desk/Guest Services Management & the Resort Manager
Qualifications, Skills & Educational Requirements
This position requires key attention to detail and organizational skills, as well as the ability to wear many hats, multitask, and pivot duties at any time. It also requires strong verbal communication skills and excellent guest service skills.
Employee Perks & Company Incentives
- 401K with a company match
- Medical, Dental, Vision and Life Insurance Plans
- Career advancement potential within company
- Paid time off for full time and part time employees, along with holiday pay
- Employee Assistance and Anniversary programs
- Discounted rates for services within Spa
- Work Performance Incentives
Salary : $15
