What are the responsibilities and job description for the Reservations Specialist position at Mirbeau Hospitality?
Reservation Specialist
About Us
For nearly 20 years, The Mirbeau Companies have successfully developed and managed European inspired boutique hotels, spas and resorts. Family-owned and operated, Mirbeau Inn and Spa is a nationally renowned destination resort brand.
Job Summary
Mirbeau Hospitality Services is seeking a friendly and enthusiastic Reservations Specialist who will be responsible for providing information, selling overnight accommodations, and dining and spa amenities for multiple Mirbeau Inn & Spa locations. The ideal candidate will have an outgoing personality, the willingness to learn and the ability to multi-task. Our mission at Mirbeau is to provide polite and friendly service that makes our Inn a memorable experience for our guests.
Pay Rate: $18 per hour plus commission
Responsibilities
- Handle incoming phone calls for multiple locations in accordance with Mirbeau standards
- Assist guests in making reservations and process requests relative to hotel accommodations, dining and spa services
- Promote and sell spa services and overnight packages. Assist in the planning of guests' stay, answer general inquiries and special requests
- Accurately input all phone reservations and process online reservations across multiple platforms. Process payments and/or refunds. Confirm all details of a reservation verbally and by email
- Maintain complete knowledge of all sales promotions, packages and marketing efforts across multiple properties
- Understand and comply with all departmental policies, services, procedures and standards
- Process gift card orders
Qualifications, Skills & Educational Requirements
- High School Diploma or equivalent
- Minimum 1 year of prior experience in customer service or similar position in the hospitality industry, sales or office setting is preferred
- Ability to work flexible hours including some evenings, weekends and holidays
- Maintain a professional and friendly demeanor at all times
- Excellent written and verbal communication skills
- Superior customer service skills for both external and internal contacts
- Strong organizational skills including the ability to prioritize, organize and manage multiple tasks and details simultaneously
- Maintain a high level of guest confidentiality
- Ability to work as a team member as well as independently
- Computer proficiency including word processing, data entry across multiple platforms, spreadsheets and generating reports using standard software applications, minimum typing speed of 40 WPM
Employee Perks & Company Incentives
- 401K with a company match
- Medical, Dental, Vision and Life Insurance Plans
- Career advancement potential within company
- Paid time off for full time and part time employees, along with holiday pay
- Employee Assistance and Anniversary programs
- Discounted rates for services within Spa and resort
- Work performance incentives
Salary : $18
