What are the responsibilities and job description for the Solutions Engineer position at Miro?
About the Team
We are looking for a new member of the Commercial Solutions Engineering team at Miro. The team's mission is to be customer-facing technical leaders who represent the Miro brand by articulating business value and applying thought and practical leadership to drive solution wins for our customers.
About the Role
As an SE supporting the Commercial segment, you will accelerate new logo and expansion sales cycles and serve as a Miro product expert. You will serve as an important link between the Go-To-Market and the Product / Engineering parts of the company and will be a key partner to Sales, Customer Success, and Marketing teams in shaping how our customers use the product and how our product evolves with the customers' needs. The ideal candidate will have experience and an interest in managing the business ecosystem for SMB / Mid Market customers, experience handling complex accounts, and technical / domain knowledge.
What you'll do
- Partner with Account Executives on deals to understand customer's current challenges, requirements, and business objectives
- Create a process and strategy on how to best support a pod of reps with a prioritization model and rituals to scale your impact
- Act as a technical product advisor to our Commercial / Mid Market customers to discover and unlock expansion opportunities
- Present weekly demo webinars and create reusable assets (videos, talk tracks, best practices) to ensure efficiency and continuously improve customer experience
- Lead Proof of Concepts where necessary to help customers validate technical requirements
- Answer customer questions about technical topics (integrations, single-sign-on / SSO, data governance, and platform)
- Communicate customer needs and product feedback to Miro's product management, engineering, marketing, and sales teams
What you'll need
What's in it for you
About Miro
Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 60M users worldwide, including 99% of the Fortune 100. Miro was founded in 2011 and currently has more than 1,800 employees in 12 hubs around the world.
We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you!
Check out more about life at Miro :
At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences. Miro's mission - Empower teams to create the next big thing - is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demography, identities and styles to step in, and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences.
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