Supervisor for HD Maintenance shop

DUTIES AND RESPONSIBILITIES

• Coordinate with the shop on daily shop operations and work assignments.
• Communicate status of all work in process with Service Manager, leads, and customers.
• Monitor work in process with the shop to meet labor hours and parts estimates.
• Work with the Service Manager on repair estimates considering all available variables, all parts and labor are accurate.
• Assist technician with technical issues and/or problems while assisting with any manufacturer questions and/or issues.
• Provide technical support as required.
• Control operating costs including chargeable time, policy time, rework, and other shop expenses.
• Ensure all required warranty factors are obtained during repair. (Pictures, parts, hours...)
• Provide back-up support to service dispatch and field technicians.
• Work with Service Manager on:
• *Efficiency by evaluating work practices
• *Safety goals and safety incentive programs
• * Present safety and goal Information as needed at monthly meetings
• *Enforce Company policies and procedures to employee
• Warranty & Rework Policies
• Shop Policies & Procedures

SUPERVISORY RESPONSIBILITIES

Supervise technicians in the Service department with responsibilities in accordance with the organization’s policies, procedures and applicable laws.

Assigning, and directing work, addressing complaints and resolving problems.

SKILLS

Computer skills

Communication Skills

Customer service skills

Ability to read, analyze and interpret general business, technical procedures, or regulations.

Ability to write service reports and create work orders.

Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Job Type: Full-time

Pay: $52,000.00 - $83,200.00 per year

Benefits:

• 401(k) matching
• Employee assistance program
• Employee discount
• Paid time off
• Relocation assistance
• Retirement plan

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Shop: 2 years (Preferred)

Ability to Commute:

• Yuba City, CA 95991 (Preferred)

Work Location: In person

Salary : $52,000 - $83,200