Pembroke Pines Manager

Misha's Cupcakes in Pembroke Pines is looking for a Store Manager to join our team. Our ideal candidate is attentive, punctual, and reliable.

Essential Duties and Responsibilities: Includes the following. Other duties may be assigned.

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  Motivate employees through constant communication and regular team meetings
• Make sure customers receive exceptional customer service at all times
• Make sure our baked goods are baked and decorated according to Misha’s Cupcakes product standards
• Ensure the operations are in accordance with food safe and sanitation standards
• Oversee opening and closing procedures and processes (opening/closing shifts)
• Perform administrative duties including running reports with guidance from the General Manager
• Ensure team members greet, assist, provide efficient service and thank guests in a prompt, courteous, friendly and business-like manner in order to promote the company image as a service-oriented operation
• Supervise, train and develop team members in accordance with company policies and procedures
• Evaluate storefront conditions and operations to determine strengths and areas for improvement
• Ensure company standards for safety, proper food handling practices, sanitation and productivity are maintained
• Take lead and guide staff on product questions and offer assistance in finding or suggesting product selection to customers

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

2 years of retail/restaurant supervisor experience.

• Excellent communication skills, both verbal and written
• Basic computer skills and knowledge of Microsoft Office (Word, Excel)
• Ability to work well in a busy environment
• Ability to lead, motivate, and build efficient teams
• High energy and engaging personality
• Professional demeanor
• Ability to work on your feet for extended periods of time
• Ability to work flexible hours, including weekends and holidays (according to customer demand)
• Demonstrate knowledge of entire product line and preparation
• ServeSafe Certified

Competencies: To perform the job successfully, an individual should demonstrate the following:

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  Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service ; Responds to requests for service and assistance; Meets commitments.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests
• Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
• Cost Consciousness - Conserves organizational resources.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions ; Uses equipment and materials properly.
• Dependability - Takes responsibility for own actions; Commits to long hours of work when necessary to reach goals.

Education and/or Experience

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  High school diploma , Associates degree or higher

Language Skills

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  Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or associates of organization.
• Ability to understand and speak Spanish is a plus.

Mathematical Skills

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  Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Physical Demands

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  The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

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  The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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  The noise level in the work environment is usually moderate.

Available shifts and compensation: Available shifts all days except Sundays. Compensation is $16.00 - $20.00/hour.

About MISHA'S CUPCAKES : Misha's Cupcakes is South Florida's first and most loved cupcake shop. Starting in 2005 from Misha's home, and now expanded to 5 locations from Pembroke Pines to Kendall. Come join our team if you have an outstanding work ethic, drive to be the best at what you do and are looking for opportunity to grow with us.

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