What are the responsibilities and job description for the General Manager position at Miss J's Cafe?
The General Manager (GM) is responsible for overseeing all operations of Miss J's Cafe, ensuring exceptional service quality, and managing the day-to-day activities of the cafe. This role includes managing staff, maintaining inventory, ensuring customer satisfaction, and ensuring the cafe meets all health, safety, and regulatory standards.
Key Responsibilities:
- Operations Management:
- Oversee the day-to-day operations of the cafe, including opening and closing procedures.
- Ensure that food and beverage quality meets Miss J's standards.
- Maintain a clean, organized, and welcoming environment for both guests and staff.
- Monitor financial performance, track sales, and manage budgeting and cost control to ensure profitability.
- Staff Management:
- Recruit, train, and supervise cafe staff, including baristas, servers, and kitchen personnel.
- Set work schedules, manage labor costs, and ensure proper staffing levels during peak times.
- Foster a positive work environment, encouraging teamwork, and maintaining high employee morale.
- Customer Service:
- Ensure exceptional customer service by addressing any customer concerns or complaints quickly and professionally.
- Develop and implement strategies to increase customer satisfaction and retention.
- Actively promote and embody the cafe's brand values, ensuring a consistent experience for customers.
- Inventory and Supply Chain Management:
- Monitor inventory levels and reorder supplies as needed to avoid shortages or overstocking.
- Work with suppliers to ensure cost-effective purchasing and timely deliveries.
- Compliance and Safety:
- Ensure that all operations comply with health and safety regulations.
- Maintain cleanliness and sanitation standards in all areas of the cafe.
- Oversee daily cleaning, food safety practices, and other regulatory compliance matters.
- Marketing and Community Engagement:
- Work with the marketing team (if applicable) to develop promotional activities and local partnerships.
- Engage with customers through social media and in-person events to maintain a positive presence in the community.
Job Type: Full-time
Pay: $60,000.00 - $65,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Paid training
- Vision insurance
Shift:
- 10 hour shift
- 8 hour shift
Work Location: In person
Salary : $60,000 - $65,000
