General Manager

Job Description:

Key Responsibilities:

• Customer Service:
• Greet and welcome customers as they enter the cafe.
• Take customer orders in person or over the phone, providing suggestions on the menu.
• Answer any customer questions regarding menu items, specials, and dietary restrictions.
• Ensure customers are satisfied with their meals and provide assistance if needed.
• Handle customer complaints or concerns with professionalism and work toward resolving issues quickly.
• Food and Beverage Preparation:
• Prepare and serve food and beverages according to the cafe’s standards and recipes.
• Make specialty drinks such as coffee, espresso-based drinks, smoothies, or teas.
• Ensure food presentation is consistent with the cafe’s aesthetic.
• Follow proper food safety and cleanliness protocols when handling ingredients, food storage, and equipment.
• Cash Handling and Register Operation:
• Operate the point-of-sale (POS) system to process customer transactions (cash, credit, mobile payments).
• Handle money and provide accurate change.
• Ensure that the register is balanced at the end of each shift.
• Assist with the opening and closing of the cash register as needed.
• Store Cleanliness and Organization:
• Maintain a clean and organized workspace, including the front-of-house, kitchen, and dining areas.
• Perform routine cleaning tasks such as wiping down tables, sweeping, mopping, and sanitizing surfaces.
• Ensure all equipment is clean and in good working condition.
• Keep the cafe environment welcoming and inviting for customers.
• Food Stocking and Inventory:
• Assist with restocking food, drinks, and supplies.
• Monitor inventory levels to ensure there is enough stock for the day’s needs.
• Communicate any shortages or supply issues to the manager.
• Team Collaboration:
• Work collaboratively with other team members to ensure smooth operations.
• Assist with training new staff as needed.
• Support other areas of the cafe during peak hours and help with tasks such as food prep, dishwashing, or seating customers.
• Health and Safety Compliance:
• Adhere to all food safety and sanitation guidelines to ensure the safety and well-being of customers.
• Ensure proper storage, handling, and labeling of food items.

Skills & Qualifications:

• Customer Service Skills: Must be friendly, approachable, and focused on creating a positive customer experience.
• Food and Beverage Knowledge: Familiarity with preparing coffee, espresso-based drinks, or other cafe menu items is preferred.
• Teamwork: Ability to collaborate with others in a fast-paced, high-energy environment.
• Attention to Detail: Accuracy in taking orders, preparing food and drinks, and maintaining cleanliness.
• Time Management: Ability to handle multiple tasks at once, especially during busy hours.
• Communication Skills: Clear communication with both customers and team members.
• Basic Math Skills: Handling cash transactions, giving change, and managing the register.

Job Requirements:

• Previous experience in food service, cafes, or customer service is a plus but not required.
• Ability to work in a fast-paced environment while maintaining high standards of service.
• Must be able to stand for extended periods and perform physical tasks like lifting and cleaning.
• Availability to work flexible hours, including weekends and holidays.
• Willingness to adhere to all health and safety standards.

Job Type: Full-time

Pay: $58,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift

Work Location: In person

Salary : $58,000 - $65,000