What are the responsibilities and job description for the Temporary Central Operations Representative position at Mission Bank?
Job Description
Job Description
The position of Temporary Central Operations Representative I is responsible for performing routine operational duties for all Bank branches; assists employees, officers and other branch personnel in performing their duties; and promotes business for the Bank by maintaining good customer relations and referring customers to appropriate staff for new services. This assignment is expected to be for 3 to 4 months.
- Performs routine duties related to any of the following operational functions serviced by the department :
- ACH Returns and Notification of Changes
- Activity on Controlled Accounts
- Adjustments
- Balancing Cash Advances
- Bank Account Reconciliation (Cashier's Checks, Expense Checks, Interest Checks, etc.)
- Chargebacks
- Collections (Incoming and Outgoing - Domestic and Foreign)
- Dormant Accounts
- IOLTA Accounts
- Reviewing Large Item Reports
- Legal Process Handling
- Non-Posted Items
- NSF and Returned Items
- Research
- Reviewing Large Items
- Stop Payment Reports
- Responds to inquiries or refers inquiries to the appropriate department or person; exhibits the necessary follow through with customers and / or staff involved.
- Provides effective customer service and assists in resolving problems within given authority.
- Records, files, scans documents, updates information, and sorts mail or reports as required.
- Balances bancontrol and general ledger account(s) and processes related entries.
- Answers telephones and directs callers to proper Bank personnel.
- May gather data and process various reports (e.g., returned items, overdrafts, callbacks, etc.)
- Types routine letters reports and forms.
- Maintains files, copies and faxes documents, and orders and distributes supplies.
- Assures compliance with all Bank policies, procedures and processes, and all applicable state and federal banking laws, rules and regulations, and adheres to Bank Secrecy Act (BSA) responsibilities that are specific to the position.
These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and / or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.
The target salary is $25.00 an hour, depending on experience.
Salary : $25
