Branch Support - Technical Writer

Do you have experience in managing the company intranet content and producing high quality user-documentation? Have you worked cross functionally with different teams and departments?

If this sounds interesting to you, below are a few more details:

• Having attention to detail is important in this role. You will be researching end user information needs, interviewing subject matter experts and coordinating documentation efforts from initial concept to final product.
• Being people-focused is a plus, since you will be working with cross-functional teams to help develop and support document creation. This role will also assist in answering Branch Support calls and email inquiries related to process questions and updating user documentation to eliminate gaps when possible.
• Being proactive in assisting with the annual Business Continuity Plan updates and assessments to ensure plans are current and process alternatives are well documented.
• Being business minded in evaluating the technical and operational objectives and programs to support documentation of existing and newly implemented processes and to manage Requests for Proposals (RFP) related to content management and intranet solutions as needed to ensure the solution is the best fit for Mission Fed.
• Understanding of the importance and support adherence to all Mission Fed departmental and security policies and procedures, as well as federal regulations application to the position, including BSA requirements.
  
  

Here is what we are looking for:

• Bachelor’s Degree, preferably in English, Technical Communication, Professional Communication, Professional Writing, or Business Administration disciplines is required. Two years of equivalent experience can substitute for everyone year of education.
• A minimum of one year of professional experience in technical writing and/or procedure management, and three years of related experience within a Financial Institution is a must.
  
  

What we offer:

• An opportunity to grow your career at San Diego’s #2 employer!
• A chance to make a difference for the greater good at a hyper local company. We love SD!
• 18 days of PTO in your first year plus 12 holidays a year!
• 6% 401(k) match!
• Full benefits package including medical, dental, vision, life insurance, etc!
  
  

If this sounds like an amazing opportunity to you (because ya, it is!), we want to hear from you!

Base Hourly: *$30.00 - $35.00 per hour.

Actual base pay within this range will be determined by several components, including but not limited to, relevant experience, internal equity, skills, qualifications, and other job-related factors permitted by law.

Your privacy is very important to Mission Federal Credit Union. The California Consumer Privacy Act (“CCPA”)/ California Privacy Rights Act (CPRA) requires Mission Federal Credit Union to inform California residents, including job applicants, of the categories of personal information we collect and the purpose for which the personal information will be used. This job applicant notice and the CCPA/CPRA notice provides the disclosures required by the CCPA/CPRA and applies only to applicants who are subject to the CCPA/CPRA.

Mission Federal Credit Union is an Equal Opportunity Employer. All applicants will receive consideration without regard to race, sex, color, creed, religion, age, marital status, sexual orientation, national origin, physical or mental disability, veteran status, or any other class protected by law. INDMF