What are the responsibilities and job description for the Contact Center - E-Service Consultant position at Mission Federal Credit Union?
Are you comfortable providing customer service through all sorts of mediums? How about leading your team through the ups and downs of call center life? Do you put customer service above all else?
How does working with a great team where you will feel supported and appreciated sound? Want to work somewhere you can really have an impact? If this sounds interesting to you, below are a few more details.
- Serves as the Mobile Banking / Online Banking Web Chat ITM & Online / Virtual New Account Opening specialist. Effectively monitors, troubleshoots, and responds to Bill Pay cases. Accurately processes new account by web, Virtual & iPad applications.
- Delivers stellar written communication and prompt contact resolution to members submitting inquiries via the Membercare / online banking and Web Chat channels Serves as a trusted member advisor and advocate taking ownership of the request, using effective problem resolution techniques, and ensuring follow-through to satisfy the member at the point of contact.
- Creates a positive and effortless member service experience to both internal and external members by consistently exceeding their expectations in a courteous, knowledgeable, and professional manner.
Here is what we are looking for :
Software : Microsoft Office Suite and Internet. Symitar for Windows is preferred. Must demonstrate technology troubleshooting skills for the Online / Mobile banking channels. Good knowledge of common devices used for online banking, including personal computers, smart phones, tablets and each device's native operating system. Good knowledge of browser versions.
Skills & Abilities : Must possess excellent verbal and written communication skills, strong decision-making and analytical skills. Strong interpersonal and relationship building skills are essential. Must have the ability to work in a high-paced and structured environment.
What we offer :
If this sounds like an amazing opportunity to you (because ya, it is!), we want to hear from you!
Base Pay / Salary : $23.00 - $27.00 an hour
Actual base pay within this range will be determined by several components, including but not limited to, relevant experience, internal equity, skills, qualifications, and other job-related factors permitted by law.
Your privacy is very important to Mission Federal Credit Union. The California Consumer Privacy Act ("CCPA") / California Privacy Rights Act (CPRA) requires Mission Federal Credit Union to inform California residents, including job applicants, of the categories of personal information we collect and the purpose for which the personal information will be used. This job applicant notice and the CCPA / CPRA notice provides the disclosures required by the CCPA / CPRA and applies only to applicants who are subject to the CCPA / CPRA.
Mission Federal Credit Union is an Equal Opportunity Employer. All applicants will receive consideration without regard to race, sex, color, creed, religion, age, marital status, sexual orientation, national origin, physical or mental disability, veteran status, or any other class protected by law. INDMF
Salary : $23 - $27
