What are the responsibilities and job description for the Portal Management Coordinator (Home Health) position at Mission Healthcare?

Mission Healthcare, located in seven states, is the largest home health and hospice company in the western United States. We have a critical mission—to take care of our people. We provide a comprehensive array of services that meet the needs of patients and families across the healthcare continuum. We believe our people, partners, patients and their families deserve care delivered with Compassion, Accountability, Respect, Excellence and Service (CARES), Mission Healthcare’s core values. By joining our team, you will have the opportunity to impact patient’s lives daily and grow your career in a culture of collaboration, compassion, and commitment. We are excited to continue to grow our mission family!

Portal Management Coordinator - Home Health

This is a full-time position located and working in office in Tempe, AZ.

Compensation band: $20-23 per hour

$20 - $23 an hour

Why Mission Healthcare?:

• Competitive pay rates

• Medical, Dental and Vision Benefits

• Paid time off, sick days and holidays for eligible employees!

• 401K

• Flexible scheduling providing work-life balance

Minimum Qualifications:

• High School Diploma or equivalent required, bachelor’s degree preferred

• Ability to remain positive and resilient while working under pressure and against deadlines.

• Previous healthcare experience desired with the ability to read and understand a medical documents and terminology.

• Have excellent verbal and written communication skill, organizational and problem-solving skill.

• Ability to multi-task.

• Proficiency in Microsoft Office applications.

• Strong emotional intelligence, ability to deliver complicated subject matter in a manner that is easy to understand.

• Strong ability to relate to individuals at all organizational levels.

• Ability to present themselves professionally and ethically.

• Sensitive to corporate needs, internal customer needs, and Mission’s community presence.

What you will be doing?:

• Engage in outbound case manager communication through the electronic portal and help to capture referral opportunities, as well as facilitate the completion of referrals that are officially placed with Mission.

• Perform administrative tasks such as physician verification, insurance verification, assignment of referral, coordination/alerting the field marketer for in-person follow-up, and record keeping on specific account intricacies and profile details.

• Responsible for providing the highest level of customer service to both internal and external customers in a fast-paced team-oriented environment.

• Work seamlessly with all team members (both internal and external) to ensure that referral opportunities are captured, conversion-to-admission rates are improving, and timeliness of responses are meeting or exceeding company goals.

• Build relationship with referral sources and Mission Account Managers.

#MH-MH

See what Mission has to offer! Click Here

At Mission Healthcare, we believe in fostering an inclusive workplace where diversity is valued and every employee feels respected, accepted, and empowered. We are committed to building a diverse team and creating an environment that promotes equity and belonging.

Equal Opportunity:

We are proud to be an equal-opportunity employer. We do not discriminate based on race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other legally protected characteristics. All employment decisions are based on qualifications, merit, and business need.

Accessibility Commitment:

We strive to make our hiring process accessible to all. If you require accommodations at any stage of the employment process due to a disability, please do not hesitate to let us know how we can best meet your needs.

Inclusion Efforts:

We continually work to enhance our practices by actively combating discrimination and advancing fairness and inclusivity. We encourage applicants from historically underrepresented groups to apply and join us in our mission to diversify our team and foster an environment where diverse perspectives are embraced, and every employee is given the opportunity to thrive.

Your Voice Matters:

Mission Healthcare values your voice. We believe in maintaining a dialogue about diversity and inclusion within our teams and welcome your perspectives and innovative ideas. Together, we aim to build a workplace that reflects the communities we serve and a culture where everyone belongs.

Salary : $20 - $23

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Portal Management Coordinator (Home Health)

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