What are the responsibilities and job description for the 1914 Server position at Mission Hills Country Club?
1914 SERVER
POSITION OVERVIEW
The Server plays a key role in providing exceptional dining experience for members and guests at Mission Hills Country Club. This role requires a friendly, outgoing, and professional individual who is committed to providing the highest level of service in an exclusive, fast-paced, and elegant environment. Servers are responsible for greeting, taking orders, delivering food and beverages, and ensuring a high standard of service is maintained throughout the meal.
KEY RESPONSIBILITIES
Guest Service:
- Greet members and guests promptly, warmly, and professionally.
- Provide menu recommendations and answer questions regarding ingredients, preparation, and specials.
- Take food and beverage orders accurately and efficiently.
- Ensure food and beverage orders are served in a timely and accurate manner.
- Maintain a thorough knowledge of menu offerings, daily specials, and wine list.
- Ensure member satisfaction by checking in periodically throughout the meal.
- Handle any member concerns or requests promptly, escalating to management when necessary.
Service Excellence:
- Maintain cleanliness and organization of the service area, including tables, chairs, and service stations.
- Set tables to club standards, ensuring proper setup and presentation.
- Anticipate the needs of members and proactively offer assistance.
- Collaborate with kitchen and bar staff to ensure smooth service flow and quality control.
- Deliver food and beverages to the table, following all appropriate food safety and hygiene standards.
Team Collaboration:
- Work effectively with team members to ensure excellent service is delivered.
- Assist other team members as needed to provide efficient and seamless service.
- Communicate effectively with management and other departments regarding member needs and special requests.
Club Standards & Protocols:
- Comply with all health and safety standards, as well as Mission Hills Country Club’s dress code and grooming guidelines.
- Ensure a professional and polished appearance at all times.
- Understand and respect the private nature of the club, maintaining discretion and confidentiality.
OTHER DUTIES AS ASSIGNED:
In addition to the primary responsibilities outlined in this position description, employees may be required to perform other duties as assigned by their supervisor. These duties will be within the scope of the employee’s position and will align with the needs of the Club. The assignment of additional tasks ensures operational efficiency and supports the overall goals of the department. Employees are expected to be flexible and adaptable in fulfilling these responsibilities as directed.
EDUCATION & QUALIFICATIONS:
Education and Experience
- Previous experience in hospitality ideal.
COMPETENCIES:
- Ability to multitask and work in a fast-paced environment.
- Strong interpersonal skills and a customer-focused attitude.
- Knowledge of food and beverage offerings, with a passion for providing exceptional service.
- Ability to lift and carry trays, dishes, and other items weighing up to 25 lbs.
- Ability to stand and walk for extended periods.
- Able to bend, stoop, and carry items as required.
- Must be available to work weekends, evenings, and holidays.
ABOUT US
Mission Hills Country Club is a family-oriented private community, located in a beautiful natural setting in the heart of Kansas City. Founded in 1914, the Club’s rich traditions of excellence, respectfulness, and integrity continue to be the foundation for a gracious, welcoming culture.
Integral to our Mission Statement are the Club’s Core Values, which we have identified as Quality, Social Behavior and Character. We have chosen to express these values in the context of Excellence, Mutual Respect, Hospitality and Integrity.
