What are the responsibilities and job description for the Manager in Training - Laser Tag / Family Entertainment Facility position at Mission Laser?
Title: Manager in Training
Reports to: Director of Operations
Key Relationships: Director of Operations, Assistant Manager, Shift Leaders, Team Members and Customers
Education: A minimum of 4 years of responsible leadership experience in management or supervisory positions.
Core Competencies: Integrity
Sales
Leadership
Judgment/Problem Solving
Communication
Customer Service
Teamwork
Overview:
Responsible for leading the Mission Laser location in providing a world class customer experience, developing/maintaining a well-trained highly motivated team, and delivering profitable financial results.
Specific Responsibilities:
- Recruit, interview, select, hire, and maintain a trained staff that can provide an amazing customer experience.
- Create a workplace culture that is consistent with the overall organization's and that emphasizes the identified mission, vision, and values of the organization.
- Lead the team during operational shifts ensuring customers are greeted as they arrive, games and events are kept on time, and that center revenue is maximized.
- Qualify customers into the correct package while being able to secure their deposits for events and future reservations.
- Maintain center correspondence to ensure all emails, phone calls and other means of messages are returned within a 24-hour period.
- Complete outbound sales calls to potential customers.
- Maintain and troubleshoot all technical equipment within the center.
- Track inventory for all supplies and complete orders as needed.
- Available to work a varied schedule to include afternoon, evening, night, and weekends.
- Reconcile daily revenue to games played and maintain all monetary funds.
- Complete all banks deposits.
- Willing to obtain CPR and First Aid training.
*This role will be an hourly position during training, then transitioning into a salaried role thereafter*
Job Type: Full-time
Pay: From $20.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Every weekend
- Monday to Friday
- Night shift
Experience:
- Customer service: 5 years (Required)
Work Location: In person
Salary : $20
