Production Team Lead

Mission Loans is seeking a Production Team lead As a Production Team Lead, your primary mission is to deliver a best-in-class customer experience by assisting customers in evaluating their financial situation, selecting the most suitable loan product, and guiding them through the mortgage loan process to ensure timely closings. Additionally, you will mentor and manage a team of 3-10 Loan Officers who report to you while also maintaining your loan production responsibilities.

Primary Duties & Responsibilities

• Deliver a best-in-class customer experience to all customers.
• Contact customers through inbound and outbound calls via company-provided leads and marketing resources.
• Assess customer needs and financial situations and structure loan offers to help guide customers in selecting the best loan product.
• Accurately input borrower information for a complete loan application and maintain an accurate borrower profile within the CRM and/or LOS throughout the loan transaction.
• Collect borrower qualification documentation and review it to verify that the supporting documentation matches the application, ensuring a complete loan submission for processing.
• Communicate clearly, frequently, and effectively with borrowers to seamlessly guide them through the loan process.
• Partner with customer relationship managers to resolve problems, qualification issues, or conditions throughout the production and fulfillment process.
• Operate with the goal of meeting and exceeding customer expectations.
• Operate in a manner that promotes loan quality and compliance with lending laws.
• Maintain loan production and quality performance at or above the required goals.
• Manage 3-10 Loan Officers.
• Performance management to ensure each team member meets daily, weekly, and monthly production expectations.
• Train, coach, and mentor Loan Officers.
• Escalation point for customers or operations on loan level issues.
  
  

Skills & Abilities

• Subscribe to the mission of creating a truly customer and team-member-centric environment.
• Love to come into work every day and win.
• Strong phone skills, quickly building rapport and connection with customers.
• Highly motivated and enthusiastic self-starter who can work effectively as a team player.
• Excellent written and verbal communication skills.
• Strong problem-solving and creative thinking skills.
• Ability to work in a fast-paced, multi-tasking environment and manage multiple deadlines.
• Strong organization, follow-through, and time management skills.
• Excellent attention to detail with commitment to accuracy and quality.
• Ability to learn and adapt to guideline changes.
• Flexibility to work up to 50 hours per week, which may include some weekend hours.
  
  

Qualifications & Experience

• Licensed Loan Originator compliant with NMLS SAFE Act and actively hold 3 or more licenses.
• 2-3 years of recent and concurrent DTC Mortage sales experience
• Extensive knowledge in the following loan programs/products: conventional, FHA, VA, refinance, and purchase (a plus - Jumbo, Non-QM).
• Demonstrated expertise in properly stucturing and pricing loan products with accuracy and compliance.
• Proficiency in Microsoft Office products, including Excel and Word.
• Experience with Byte is a plus.
• Bilingual (reading, writing, speaking) in Spanish is a plus.
• Perform other related duties as assigned.
  
  

Mission Loans, LLC. is proud to be an Equal Opportunity Employer. Mission Loans does not discriminate based on race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Notice to Agencies: Mission Loans, LLC. (the "Company") has an internal recruiting department. Mission Loans, LLC may supplement that internal capability from time to time with assistance from temporary staffing agencies, placement services, and professional recruiters ("Agency"). Agencies are hereby specifically directed NOT to contact Mission Loans, LLC. employees directly in an attempt to present candidates. The Company’s policy is for the internal recruiting team or other authorized personnel to present ALL candidates to hiring managers. Any unsolicited resumes sent to Mission Loans, LLC. from a third party, such as an Agency, including unsolicited resumes sent to a Company mailing address, fax machine, or email address, directly to Company employees, or to the resume database, will be considered Company property. Mission Loans, LLC. will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Mission Loans, LLC. will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees.