Help Desk Technician III

Posting Summary:

Mission Multiplier is looking for a Help Desk Technician III to provide expertise in the management for user access to the United States Mobility Air Force's online systems and communications networked information systems, electronic documents, technical orders, mail; standard network configuration and operation systems, along with standard desktop configuration software and operation system and has the responsibility for the technical administration and operational monitoring of logistics systems. This is an on-site position at McChord AFB in Washington.

Job Responsibilities:

• Interacts with Head Quarters (HQ) Air Mobility Command (AMC) Logistics Integration and Weapon Systems Logistic Networking (LOGNET) Program Manager to determine requirements supporting end users.
• Provide research, design, and/or modifies for enterprise-wide systems and/or applications.
• Provide installation level managerial guidance supporting the Logistics Information System in sortie generation and integrate with Maintenance Information Systems operations.
• Provide installation level end user support and guidance of the eTools (mobile devices, handheld devices, laptops, and computers) and Logistics Information System server environment within the Logistics community.
• Provide installation level technical administration and operational monitoring of eTools and servers.
• Provide technical support at on-site installations and off-site support for installations without dedicated staff support (i.e., enroutes).
• Provide technical administration and operational monitoring of eTools and Logistics Information System servers as follows:
  • Manage government approved mobile devices, laptops, and computers (wired, or wireless) for Logistics functions. Perform equipment installations, peripheral connections, installation, and deletion of software consistent with standard configurations and/or established policies.
  • Performs system-level design and configuration of products including determination of hardware, operating system, and other platform specifications.
  • Detects system, network, and application anomalies; resolves and/or escalates matters of significance to reduce the impact to global customers and maximize system availability.
  • Utilizes software and hardware tools and identifies and diagnoses problems and factors affecting network performance.
  • Provide minor software and hardware maintenance, such as board replacement and/or upgrading components and installing software updates and Replacement parts will be provided by the Government at Government expense or through warranty programs.
  • Implement network security policies and procedures for Logistics functions equipment by installation or higher computer support agencies and organization's Computer Systems Security Officers.
  • Management of or enter trouble ticket items to include problem resolutions, date/time problem reported, date/time problem fixed, and recommendations into United States government system.
  • Ensures all Logistics eTools and servers (hardware and software) comply with Air Force and DoD Information Assurance security standards.
  • Prepare, document, manage, and maintain required user access documents (i.e., laptop agreements, mobile device agreements, information assurance training).
  • Track and manage government furnished equipment designated by Air Mobility Command and in accordance with all applicable Air Mobility Command, USAF and DoD instructions, policies, and guidelines.
  • Provides work guidance to less experienced personnel

Qualifications:

• Must have at least a High School diploma AND 3-5 years of specialized
  • Specialized experience from the areas identified below:
    • Computing Environment and Operating System for desktop software management.
    • Knowledge and experience with standard Information Assurance concepts, practices, and procedures within the Network Environment.
  • Must possess a U.S. Secret Security Clearance.
  • Information Assurance Technical (IAT) Level II Certification (CompTIA Security CE) or equivalent IAW DoD 8570 requirements.
  • Operating Systems (OS) Certification (Windows 11 OS, etc.)

ABOUT MISSION MULTIPLIER

Mission Multiplier is a HUBZone certified small business headquartered in Huntsville, Alabama. We multiply the impact that clients can make against their mission objectives by providing cybersecurity subject matter expertise and thought leadership. Our goal is to multiply the successes that our clients achieve against their respective missions, while simultaneously enabling the missions of our employees - with the end result of securing and enriching the communities we serve - through the delivery of innovative cybersecurity solutions.

EEO STATEMENT

Mission Multiplier is community-focused first and commits to being an EEO employer. Because of this we don't discriminate on the basis of race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age (40 or older), disability, genetic information, or any other protected class characteristic protected by federal, state, or local law. If you require an accommodation, please email our Human Resources department at hr@missionmultiplier.com.

BENEFITS

Mission Multiplier offers a wide range of benefits, including:

• Group Life Insurance
• Voluntary Life/AD&D Insurance
• Medical Insurance
• Secondary/GAP Insurance
• Dental Coverage
• Vision Coverage
• Short-Term Disability Insurance
• Long-Term Disability Insurance
• Accident Insurance
• Critical Illness Insurance
• 401k (w/ employer match) after six (6) months of continuous service

JOB DISCLAIMER

This posting does not contain an exhaustive list of job responsibilities. Job responsibilities can and may change between postings or during the course of the job.

Mission Multiplier is committed to doing our due diligence in the job application process. Job applicants should be aware that background checks might be performed in order to receive subsequent employment with the company.