Program Support Specialist (Safe Haven)

In conjunction with the Program Supervisor, the Program Support Specialist will provide support to Youth Services programs. The position will be involved in daily programming for participants to prevent deepening involvement in the justice system, by providing youth with connections to services, programs and support to meet their individual needs. The work schedule is Tuesday-Saturday, 12:30pm-9:00pm. Some holidays included.

ESSENTIAL FUNCTIONS / RESPONSIBILITIES

• Provide case management services to at-risk youth or have contact with the Juvenile Justice System.
• Provides unwavering support to youth and families by actively participating in case conferences and court sessions, providing ongoing assistance, and helping clients address the multifaceted challenges in their lives.
• In conjunction with the case specialists, support the specialists’ caseload of up to 25 clients under the intensive case management program and 25-40 advocacy, information and referral cases.
• Accompany clients to court hearings and advocate on their behalf, ensuring continuous communication with lawyers and parents, making sure the resources are culturally appropriate and providing an understandable community release plan.
• Aid in daily Youth Services programming, such as providing nutritional snacks and meals, educational support, art activities, presentations, outings, educational workshops and other activities.
• Provide transportation and safe passage for youth to and from programming.
• Works closely with the Community Assessment and Referral Center to connect TAY/A to additional support services, eligibility and enrollment assistance, behavioral health services, support groups, employment and reentry sources.
• Provide assessments of youth and develop the appropriate community services plan to reduce the crossover into higher levels of detention.
• Provide prosocial educational workshops and community services and other leadership and enrichment activities that help participants connect with each other and feel valued.
• Conduct support groups for in risk youth to help them, provide resources and information to troubleshoot and use critical thinking skills.
• Administer and implement surveys 3 times a year and quality assessments twice/year and when the client exists to gather information and data of the improvement.
• Enforces and upholds court orders relating to assigned youths, ensuring compliance with directives.
• Organizes and maintains youth participants files and documentation, reviewing information and documentation pertaining to clients and ensuring placement in appropriate files.
• Conducts curfew calls 7 days/week, monitor school attendance and participation, conduct monthly school drop-in and home visits, and assist with ankle monitors as needed. Meets with each client at least 1 hours/week.
• Attends to a variety of administrative details, such as keeping informed of division activities, transmitting information, ordering and coordinating supply and snack orders.
• Assist with behavior management strategies and ensure a nurturing atmosphere conducive to participant success.
• Always ensure the safety and supervision of students, adhering to safety guidelines and reporting any concerns to management.
• Provides direct service and program support such as staff coverage and coordination of special events.
• Assist with administrative tasks and maintaining records of program participants.
• Prioritizes conflicting needs; handles matter expeditiously, proactively, and follows-through on program projects to successful completion, often with deadline pressures.
• Promote participation of students, school staff, volunteers, and parents.
• Participate in regular staff meetings and weekly meetings with Program Manager.
• Support in developing and implementing tools and other methods to continuously improve quality, efficiency, and customer experience in all MNC Youth programs.
• Assist in special projects, activities and events as requested.
• Support with the day-to-day operations of Programs as needed.

Customer Service

• Provide exceptional customer service.
• Always represent the Organization in a professional manner.

Safety

• Maintain personal safety, use personal protection equipment (PPE) and follow Company policies.
• Report all and any safety issues, accidents or injuries to your manager as a matter of priority.
• Promotes the health and safety of participants and follows safety and emergency procedures.

Effective Team Member

• Ability to interact positively with team members.
• Ability to facilitate positive change.
• Partner with supervisor when necessary to address department issues or concerns.

POSITION QUALIFICATION REQUIREMENTS

Education: Preferred. AS Degree with an emphasis in Social Work, Counseling, Psychology, Business Administration or related field; Bachelor’s Degree a plus.

Experience: Required 2 years’ nonprofit work experience and knowledge of trauma informed, restorative and harm reduction practices and experience in similar role supporting management.

Requirement:

• Current CA Driver’s License, current auto insurance and a clean driving record.

Language(s): Bilingual/bicultural

Skills and Abilities:

• Personality - Independent thinker, possess excellent customer service skills, professional attitude, a high level of personal integrity, maturity, and business judgment required.
• Performance - Able to multi-task, prioritize task, meet deadlines, able to do presentations and to maintain confident information. Strong analytical skills and demonstrated attention to detail.
• Communication - Strong written and verbal communication skills. Must be a well-organized professional who thrives in a team-oriented environment.
• Stress Management - Ability to remain tactful under pressure and present a professional demeanor and communication style with co-workers in a multicultural setting.

Software: Proficiency in Microsoft Office applications: Outlook, Word, Excel, PowerPoint, and Internet Explorer.

Decision Making: Set priorities and standards of performance; Develop plans by which work can be accomplished.

Tools and Equipment: Standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Confidential and Sensitive Information: Ability to maintain the highest level of confidentiality when dealing with client information.

Physical Demands

While performing the duties of this job the employee is required to sit approximately 40% of the time, walk 30% of the time and stand 30% of the time. The employee is frequently required to use hands and fingers to type or handle, feel, and operate objects. The employee is required to occasionally lift and/or move up to 30 pounds. While performing the duties of this job the employee is occasionally required to reach with hands and arms. The employee is frequently required to speak and listen. Specific vision abilities of this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

What we offer

• Pay Rate: $30.00 - $34.00 Hourly

• Location: MNC Quesada Campus

If you are seeking an organization that values, promotes and develops leadership by delivering culturally sensitive, multi-generational, community-based services that empower families to build strong, healthy, and vibrant neighborhoods with the vision of a strong, healthier and more vibrant community that respects and celebrates its many rich, cultural traditions, please apply.

We are an equal-opportunity employer that welcomes diversity in the workplace and has a great company culture. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment.

Salary : $30 - $34