Resident Services Director

Position Purpose

Manages the day-to-day healthcare operations of the community to ensure residents’ healthcare needs are met. The RSD will participate as a member of the community management team in planning, policy formulation, and administrative decision making with attention to the role, functions, and operations of the community’s nursing services. The position is responsible for resident care, management, resource management, and fiscal management.

Supervisory Responsibility: Manages up to 50 employees

Budget Responsibility: $2MM - $5MM

Essential Job Functions – Principal Accountabilities

• Responsible for managing, directing, and supervising all nursing functions.
• Responsible for staff performance, staff recruitment, staff retention, and staff development.
• Defines and maintains the standards of nursing practice in the community.
• Evaluates the quality of care rendered.
• Initiates the development of policies and procedures that govern nursing services and other services under his or her supervision.
• Verifies employee credentials under his or her position supervision.
• Collaborates with other departments and agencies regarding resources and services for improved resident care and staff development.
• Plans, develops, and implements a budget process for staffing and services rendered.
• Evaluates the quality and cost-effectiveness of staffing and services within the goals of the community.
• Serves as a spokesperson for nursing matters and represents the community with professional nursing and related organizations.
• Participates in meetings and committees.
• Encourages and supports research and improvement studies that can make meaningful contributions to the quality and economy of nursing services.

Other Job Functions

• Performs other duties as assigned.

Minimum Requirements

Education: Associate degree in nursing, or equivalent, is required.

Experience: At least three years of supervisory experience in a nursing environment is required.

Certification/License: Florida Registered Nurse (RN) or Licensed Practical Nurse (LPN) license in good standing is required. Candidates are required to attain and maintain CPR certification within 90 days after hire. State background check standards must be maintained as a condition of continued employment.

Knowledge/Skills/Abilities

• Outstanding organizational skills.
• Thorough understanding on management theories.
• Knowledge of employee management.
• Thorough understanding of nursing management strategies.
• Knowledge of financial management.
• Knowledge of the foundations of health laws.
• Knowledge of statistics and research methodologies.
• Knowledge of federal, state, and local laws and regulations pertaining to the community.
• Ability to deal professionally, courteously, and efficiently with the public and to remain calm under stress.
• Strong customer service skills.
• Strong judgment, problem solving, and critical thinking skills.
• Good oral and written communications skills.
• Knowledge of all confidentiality requirements regarding medical clients and strict maintenance of proper confidentiality on all such information.
• Proficient in Microsoft Office; Ability to work independently. Must project a professional presence and appearance.

Physical Demands/Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work in an office environment with controlled temperature and lighting.
• Move about within and outside the community to attend meetings, training events, and other business activities.
• Operate computer, read, remain in a stationary position, converse with others.
• Legibly complete forms; perform data entry of information. Remain in a stationary position for extended periods.
• Converse with others, write legibly, read and comprehend written/verbal information. Communicate instructions or demonstrate tasks.
• Lift and carry up to 20 pounds frequently; up to 50 pounds occasionally.
• Occasionally lift and move resident weighing over 100 pounds while demonstrating care techniques. Stretch, bend, stoop, squat, twist, crouch, kneel, and balance to access all resident body parts,
• Stand and walk frequently; Sit for extended periods; simple grasp; fine hand manipulation; near vision; hear conversation; speak.