What are the responsibilities and job description for the Food Runner position at MISSION ON FIRE?
Description
The Food Runner is a critical role responsible for delivering prepared dishes to all guests, ensuring quality and expectations are met and adhering to company standards. This involves effective communication and execution of any needs or special requests from guests.
Main Responsibilities:
Accountabilities:
Requirements
The Food Runner is a critical role responsible for delivering prepared dishes to all guests, ensuring quality and expectations are met and adhering to company standards. This involves effective communication and execution of any needs or special requests from guests.
Main Responsibilities:
- Provides exceptional guest service according to the training manual's outlined expectations.
- Completes all tasks necessary to prepare the restaurant for service prior to pre-shift.
- Evaluates entire table orders before delivering food to ensure timely completion.
- Communicates with team members regarding any guest requests or concerns.
- Delivers food promptly following proper table and seat numbers.
- Inspects each dish prior to delivery to guarantee it meets recipes and company quality standards.
- Effectively expedites food from the kitchen in a timely manner.
- Maintains a clean work environment at all times.
- Completes daily and weekly side work thoroughly and consistently.
- Assists other team members as needed and completes tasks assigned by management.
- Informs management of any problems, complaints from guests, or issues with other team members.
- Fulfills all company policies as outlined in the company handbook.
Accountabilities:
- Addresses guests in a positive and professional manner, promoting company standards for quality products and services.
- Takes actions that prioritize the guest's best interest to build new business and prevent complaints.
- Meets 100% of Food Runner expectations as defined in the training manual.
Requirements
- Reads, understands, and speaks English fluently, able to communicate clearly and concisely.
- Covers shifts that require standing for up to eight hours.
- Lifts up to 50 pounds safely and efficiently.
- Reaches above head and bends to place items on the floor or low shelves.
- Climbs stairs and ladders with ease.
- Works effectively as part of a team to deliver exceptional guest experiences.
- Functions at a consistently fast pace in a dynamic, potentially loud environment.
