What are the responsibilities and job description for the IT Helpdesk Technician | 146589 position at Mission Recruiting?
Responsibilities :
- Provide first-line IT support for various technologies including Windows, Office, Citrix, and remote connections via phone, email, and in-person
- Troubleshoot Zoom conferences and other communication platforms
- Manage and resolve IT issues using helpdesk tracking tools, escalating when necessary
- Offer remote and on-site support for PCs, Macs, laptops, virtual desktops, and mobile devices
- Diagnose and resolve hardware and software issues within established SLAs
- Set up, move, and configure IT equipment and software
- Manage user accounts, access, and standard application installations
- Document processes for new software implementations
- Analyze and improve IT support processes
- Perform hardware setups, moves, and connections as needed
- Maintain up-to-date knowledge of IT systems and best practices
- Collaborate with other IT teams to ensure comprehensive support
- Prioritize and manage multiple tasks in a fast-paced environment
- Communicate effectively with users of varying technical expertise
- Maintain a high level of professionalism and customer service
- Adapt to changing technologies and support requirements
- Contribute to the overall efficiency and effectiveness of the IT support team
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Salary Range : $54,000 - $68,000
Reference : 146589
Salary : $54,000 - $68,000
