What are the responsibilities and job description for the Learning & Development Specialist position at Mission Rock Residential LLC?

Job Description

Description :

Must reside in Tennesse

The L&D Specialist is responsible for the design, delivery, evaluation, and refinement of training across Mission Rock Residential, LLC “Mission Rock”. This position is highly visible, engaging, and valued as a resource for all team members. The L&D Specialist will collaborate with the Director of Training and property management to ensure learning transfer and promote Mission Rock’s mission statement, core values and expectations to all team members.

Why work for Mission Rock? At Mission Rock Residential, we aim to provide the highest quality of service to our residents, clients, and each other by demonstrating our I ARRIVE values : integrity, accountability, respect, relationships, inclusivity, vision, and empathy. Our commitment to fostering an equitable and inclusive workplace drives innovation, strengthens our team, and reflects the vibrant community we serve. We prioritize these values in multiple ways—including team member training, support, and career pathing—and believe that, by doing so, we can positively impact our resident and team member experience.

Are you ready to make an impact?

Compensation includes pay and so much more here at Mission Rock.

Check out our great benefits included in the compensation plan!

Career advancement and learning opportunities
Bonus opportunity
13 paid holidays, including a Personal Wellness Day & Volunteer Day
Generous vacation & sick time
Accrue sick time each year plus ten days (80 hours) of vacation time the first year and increase up to 15 days (120 hours) in your second year, and more!
Housing discount opportunity
401(k) with company match
Medical, Dental, and Vision insurance plans
Employer-sponsored short-term & long-term disability plans
Company-paid life insurance
Health savings account with employer contribution
Flexible spending account
Voluntary benefits
Employee Assistance Program (EAP)
Sick time accrual amounts and policies vary by state. Please inquire with your hiring manager about your state-specific requirements.

Essential Duties / Responsibilities

Deliver high-impact, succinct, rich content to drive learning transfer of all company training programs and initiatives (sales, customer service, leadership, systems, and solutions).

Develop professional, creative, innovative curriculum for all in-person training and eLearning.

Advance training curriculum in-step with industry trends, innovation, and technology.

Maintain in-depth knowledge of all Mission Rock Residential, LLC systems and programs.

Maintain in-depth understanding of industry (conferences, seminars, and networking).

Continually develop as subject matter expert. Cross-train through attending meetings, shadowing, interviewing, etc.

Conduct training needs analysis. Develop training recommendations and coordinate training support for team members / teams.

Conduct one-on-one training / coaching as needed.

Construct and communicate all training documentation, including training agenda, training, training recaps, Help Desk tickets, and other training communication.

Consistently evaluate training effectiveness. Solicit feedback and refine and / or develop new training curriculum as needed.

Administrate and ensure compliance and engagement of Learning Management System. Act as a liaison between onsite and Property Management, transparently communicating operational strengths and opportunities for enhanced revenue potential.

Collaborate with marketing and revenue management to ensure understanding of performance expectations.

Support recruiting, interviewing, and onboarding efforts.

Offer customized training as requested by the Director of Training.

Assist with special tasks or projects assigned by the Director of Training.

Schedule travel in accordance with department practices, company guidelines, and budget.

Adhere to all company policies, procedures, and business ethics.

Requirements : What you bring :

Experience with Learning Management System (LMS) / eLearning preferred.

Experience with multifamily industry software / programs preferred.

Proven facilitation, presentation, and coaching skills (classroom and web-based).

Project management experience

Professional multi-family and / or training designations preferred.

Up to 50% Multistate Travel Required

Education :

Bachelor’s degree (B.A.) from a four-year college or university, preferred

Minimum of two years related L&D experience, or an equivalent combination of education and experience

Multifamily property management experience preferred

Application deadline : 2 / 28 / 25

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