What are the responsibilities and job description for the Leasing Consultant position at Mission Rock Residential LLC?
About Mission Rock Residential
We provide the highest quality of service to our residents, clients, and each other by demonstrating our I ARRIVE values: integrity, accountability, respect, relationships, inclusivity, vision, and empathy.
Our Commitment to Inclusivity
We prioritize fostering an equitable and inclusive workplace that drives innovation, strengthens our team, and reflects the vibrant community we serve. We offer multiple ways to support these values, including team member training, support, and career pathing.
Job Summary
The Leasing Consultant plays a pivotal role in shaping our residents' experience by guiding them through the leasing and renting process with professionalism and enthusiasm.
Main Responsibilities:
- Provide exceptional service to current residents related to their overall renting experience, including leases, maintenance, engagement, and questions
- Maintain meaningful and effective communication (emails, phone calls, social media, and in-person conversations) that adhere to Mission Rock's expectations
- Lease and pre-lease apartment homes, including understanding lease requirements and meeting compliance expectations
- Provide tours of the community in diverse weather conditions
- Evaluate the quality of the community and apartment homes daily
- Preserve pride within your work environment, maintaining a neat office/clubhouse, vacuuming, cleaning windows, helping out around the community, etc.
- Assist and engage with retention, resident parties, and renewals
Requirements:
- Strong customer service and communication skills, with a willingness to go the extra mile, aimed to develop a strong rapport with residents and team members
- Strong organizational and time-management skills
- Enthusiasm to empathize, collaborate, and engage with others
- Desire to improve the lives of those around you
- 1-2 years of customer service or sales experience
- Adherence to Fair Housing best practices
- BASIC COMPUTER SKILLS, INCLUDING FAMILIARITY WITH MICROSOFT SUITE
- Aptitude to being solution-oriented
- Property Management skills/experience preferred
- High School diploma or equivalent
Benefits
- Career advancement and learning opportunities
- Bonus opportunity
- 13 paid holidays, including a Personal Wellness Day & Volunteer Day
- Accrue sick time each year plus ten days (80 hours) of vacation time the first year and increase up to 15 days (120 hours) in your second year, and more*
- Housing discount opportunity
- 401(k) with company match
- Medical, Dental, and Vision insurance plans
- Employer-sponsored short-term & long-term disability plans
- Company-paid life insurance
- Health savings account with employer contribution
- Flexible spending account
- Voluntary benefits
- Employee Assistance Program (EAP)
Compensation Range:
$15-$17 per hour
*Sick time accrual amounts and policies vary by state. Please inquire with your hiring manager about your state-specific requirements.
Salary : $15 - $17
