Regional Service Manager

Integrity | Accountability | Respect | Relationships | Inclusivity | Vision | Empathy

Position: Regional Service Manager

FLSA Status: Exempt

Supervisor: Vice President of Properties Services

Direct Reports: None

General Purpose

Regional Maintenance Manager will manage capital projects and work with the Regional Manager overseeing the Maintenance Managers in the assigned region to ensure training of the teams is conducted in accordance with the Policies and Procedures. A large part of this position is the oversight of assets that involve the management of capital projects, five-year capital plans, developing scopes of work, managing vendor (supplier) relations, and analyzing properties with respect to capital needs, budgeting, and maintenance. You will also be responsible for guidance of on-site maintenance.

Essential Duties/Responsibilities

• Obtain bids, create contracts, and verify contractor insurance certificates to ensure they meet the requirements set forth by owners and management
• Manage over $8,000,000 in capital projects including but not limited to overall tracking and management of projects, owner meetings, scope of work development, and city and county official communications. Additionally, work with engineers/engineering firms, track and manage projects, handle contract negotiations and complete work approvals.
• Responsible for project budget as it relates to maintenance or capital improvements.
• Assess and recommend capital improvements with budget recommendations, implementing as necessary.
• Assess and recommend maintenance improvements with budget recommendations.
• Conducts annual maintenance inspections to company standards as necessary.
• Evaluate suppliers and their services on an annual basis based on quality, customer service and pricing. Lead on-site maintenance staff in the diagnosis of problems and repairs in the areas of HVAC, electrical, plumbing, swimming pool, carpentry, dry walling, exterior structure, and appliance.
• Respond to safety responsibilities at the portfolio of properties to include safety meetings, safety documentation and training, safety violations, safety equipment and other safety related information.
• Supports property and regional managers with associate training, coaching and discipline.
• Schedule preventive and floating maintenance, if applicable.
• Comply with all company policies and procedures including the Team Member Handbook and National Standards, as well as all applicable health and safety rules and regulations along with all applicable local, state, and federal laws.
• Perform other tasks as directed.
• Other duties as assigned.

Job Qualifications

Knowledge:

Must have extensive knowledge about multi-family dwelling maintenance operations and systems.

Skills:

• Strong leadership and project management skills to manage project timelines with excellence in execution and strong attention to details.
• Strategic thinking skills and proven experience generating original ideas.
• Strong interpersonal skills.
• Strong written and verbal communication skills
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Adobe Creative Suite.
• Ability to create and modify advanced files in Microsoft Excel, Word, and Power Point.

Ability:

• Ability to travel to assigned portfolio of properties.
• Ability to read and comprehend instructions, correspondence, and memos.
• Ability to write communications, market studies, operating analyses, and other forms of industry-standard correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the Company.
• Ability to work independently and in a team environment.
• Ability to understand and deal effectively with resident, vendor or personnel concerns or issues according to Company policy.
• Ability to motivate, discipline and train employees to maximize productivity.
• Ability to carry out detailed and or complex written or oral instructions.
• Ability to deal with one or more problems at a time involving one or more variables that are either known or unknown.

Experience:

• 3 years’ experience as a Regional Service Manager or relevant position.
• 3 years’ experience in multifamily communities
• 3 years’ experience supervising multiple communities
• 3 years’ experience supervising 15 employees or more.

Education:

• High School Diploma or its equivalent (GED)