Service Manager

As the Service Manager, you will lead the Service team and ensure the property remains in tip-top condition through a passion for quality physical appearance and proactive quality maintenance and repairs. You'll also lead and mentor a crew of skilled technicians, solve maintenance challenges, and ensure everything runs as smoothly as possible while communicating effectively.

Why work for Mission Rock? At Mission Rock Residential, we aim to provide the highest quality of service to our residents, clients, and each other by demonstrating our I ARRIVE values: integrity, accountability, respect, relationships, inclusivity, vision, and empathy. Our commitment to fostering an equitable and inclusive workplace drives innovation, strengthens our team, and reflects the vibrant community we serve. We prioritize these values in multiple ways—including team member training, support, and career pathing—and believe that, by doing so, we can positively impact our resident and team member experience.

Are you ready to make an impact?

Location: Chesapeake Bay | Newport News, VA

Compensation includes pay and so much more here at Mission Rock. Check out our great benefits included in the compensation plan!

• Bonus opportunity
• 14 paid holidays, including a Personal Wellness Day & Volunteer Day
• Generous vacation & sick time
• Accrue ten days (80 hours) of sick time each year plus ten days (80 hours) of vacation time the first year and increase up to 15 days (120 hours) in your second year, and more!
• Housing discount opportunity
• Career advancement and learning opportunities
• 401(k) with company match
• Medical, Dental, and Vision insurance plans
• Employer-sponsored short-term & long-term disability plans
• Company-paid life insurance
• Health savings account with employer contribution
• Flexible spending account
• Voluntary benefits
• Employee Assistance Program (EAP)

The day-to-day: The Service Manager oversees the daily maintenance operations including collaborating with Property Managers on property needs and escalations. Additionally, Service Managers work closely with Regional Service Managers on larger capital projects, including value-add execution, capital projects, etc. Some days are pressure-filled, so they’ll need to remain flexible, resourceful, efficient, and have a general passion for accomplishment and overcoming challenges. Service Manager may work with any of the following…

• Oversee the preservation and quality of the property, including performing general maintenance of HVAC, electrical, plumbing, carpentry, drywall, appliances, exterior structures, swimming pools, snow removal
• Work closely with the Property Manager (and the entire team) to ensure apartment homes and turns align with Mission Rock standards to achieve the Mission
• Remain committed to providing exceptional service within each resident interaction
• Lead by example and drive accountability within the Service team to prioritize timely and quality response and completion of work orders, promoting and providing highest quality of service to residents.
• Partner with Property Manager to support operational goals and performance to meet owner’s objectives and adhering to Mission Rock’s standards
• Manage purchase orders (for supplies) to ensure budget goals and objectives are met
• Own and preserve pride within your work environment, maintaining a clean and polished curb appeal and general cleanliness of the property through the lens of the customer and owner
• Demonstrate and deliver on a passion to develop the team, including Service Technicians, Groundskeepers, Housekeepers, etc.
• Plan and prepare work schedules, delegating workloads, and monitoring workflow
• Demonstrate effective communication (emails, phone calls, texts, in-person conversations) that adhere to the MRR T.R.U.S.T. to strengthen the team and improve the overall team member and resident experience

What you bring:

• Strong customer service and communication skills, with a willingness to go the extra mile
• Proven ability to positively lead and develop a team
• Strong organizational and time-management skills
• Enthusiasm to collaborate and engage with others
• Desire to improve the lives of those around you
• Cost savings acumen
• HVAC certification is required
• CPO Certification required
• 3-5 years of multi-family, or similar industry, maintenance skills/experience
• Adherence to Fair Housing best practices
• Must be able to perform general/routine inspections and identify possible issues
• Apply a “can do” mentality toward implementing efficient and effective solutions (ex: do the hard work now so you don't have to later)
• Valid Driver's License with reliable transportation
• Basic computer skills, including familiarity with Microsoft Suite
• Candidate requires own set of tools