What are the responsibilities and job description for the Sr. Application Services Analyst position at Mission Rock Residential, LLC?
Description
Integrity | Accountability | Respect | Relationships | Inclusivity | Vision | Empathy
Position Overview
The Senior Application Support Services Analyst provides expertise and support for key Mission Rock Residential software platforms. This includes implementing new functionality and upgrades, resolving complex tier 2 and 3 issues, identifying and streamlining business, and acting as the liaison to the business while working closely with the Information Technology Team. This role reports to the Applications Support Manager and requires a responsive, productive, customer service-oriented professional capable of working independently while collaboratively building strategic functionality and mentoring team members.
The ideal candidate has in-depth knowledge of the Yardi platform, and understanding of Yardi’s Affordable functionality and requirements, and experience working for mid-to-large size real estate companies.
Are you ready to make an impact?
Compensation includes pay and so much more here at Mission Rock. Check out our great benefits included in the compensation plan!
Knowledge:
Bachelor’s Degree required
Application deadline is 2/28/25, if an candidate is not selected at that time a later application may be considered.
Salary Description
$80,000-$110.000
Integrity | Accountability | Respect | Relationships | Inclusivity | Vision | Empathy
Position Overview
The Senior Application Support Services Analyst provides expertise and support for key Mission Rock Residential software platforms. This includes implementing new functionality and upgrades, resolving complex tier 2 and 3 issues, identifying and streamlining business, and acting as the liaison to the business while working closely with the Information Technology Team. This role reports to the Applications Support Manager and requires a responsive, productive, customer service-oriented professional capable of working independently while collaboratively building strategic functionality and mentoring team members.
The ideal candidate has in-depth knowledge of the Yardi platform, and understanding of Yardi’s Affordable functionality and requirements, and experience working for mid-to-large size real estate companies.
Are you ready to make an impact?
Compensation includes pay and so much more here at Mission Rock. Check out our great benefits included in the compensation plan!
- Career advancement and learning opportunities
- Bonus opportunity
- 13 paid holidays, including a Personal Wellness Day & Volunteer Day
- Generous vacation & sick time
- Accrue sick time each year plus ten days (80 hours) of vacation time the first year and increase up to 15 days (120 hours) in your second year, and more!*
- Housing discount opportunity
- 401(k) with company match
- Medical, Dental, and Vision insurance plans
- Employer-sponsored short-term & long-term disability plans
- Company-paid life insurance
- Health savings account with employer contribution
- Flexible spending account
- Voluntary benefits
- Employee Assistance Program (EAP)
- Sick time accrual amounts and policies vary by state. Please inquire with your hiring manager about your state-specific requirements.
- Configures, maintains, and troubleshoots various software systems.
- Provides support resolution via the Help Desk ticketing system, email, phone, and other collaboration tools.
- Delivers level 2 and level 3 support for Mission Rock Residential software platforms, including but not limited to the Yardi platform.
- Diagnoses and resolves issues utilizing strong technical skills, communications capabilities, and advanced SQL knowledge.
- Understands and supports affordable housing functions and processes within the Yardi system, addressing user inquiries and issues.
- Provides training, guidance, and technical support to end-users and team members.
- Participates in projects and implementations of new application modules, platform upgrades, and/or process improvements.
- Works collaboratively with project teams to define requirements, test configurations, and ensure successful rollouts.
- Develops, tests and supports application workflows, automation routines, reports and data extraction tools
- Develops and maintains documentation and knowledge base articles.
- Develops and/or modifies testing scripts.
- Consults with users to determine system functional specifications.
- Extracts data directly from relational databases as requested for end-user reporting needs.
- Acts as an escalation point for other Application Support Service Analysts.
Knowledge:
- Demonstrated expertise with Yardi 7s, Rent Café, and ySQL
- Understanding of real-estate accounting and multi-family operations
- Understanding of Yardi Affordable functionality
- Understanding of Yardi data model, relational databases and reporting tools
- Intermediate to advanced knowledge of IT systems or software including the Microsoft Office Suite of products
- Excellent verbal and written communication, with the ability to engage nontechnical clients
- Proven customer service skills, including strong interpersonal abilities
- Strong problem-solving, analytical, and research capabilities
- Strong attention to detail and organizational skills, with the ability to manage multiple tasks and priorities effectively
- Quick to learn new software systems
- Team player with independent work capability
- Adaptable to a diverse team environment
- Strong experience with property management software or extensive experience with multi-family management software
- Experience working with mid-to-large sized multi-family companies
- A minimum of five years of end-user IT support experience is required
- Proficiency in database management and SQL skills
Bachelor’s Degree required
Application deadline is 2/28/25, if an candidate is not selected at that time a later application may be considered.
Salary Description
$80,000-$110.000
Salary : $80,000 - $110,000
