What are the responsibilities and job description for the Undergraduate IT Service Desk (Associate in Information Technology - Levels I - IV) position at Mission Support and Test Services, LLC?
Overview:
MSTS is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law. MSTS is a background screening, drug-free workplace.
Hourly range for this position is $15.00 - $20.99.
Starting salary is determined based on the position market value, the individual candidate education and experience and internal equity.
Mission Support and Test Services, LLC (MSTS) manages and operates the Nevada National Security Site (NNSS) for the U.S. National Nuclear Security Administration (NNSA). Our MISSION is to help ensure the security of the United States and its allies by providing high-hazard experimentation and incident response capabilities through operations, engineering, education, field, and integration services and by acting as environmental stewards to the Site’s Cold War legacy. Our VISION is to be the user site of choice for large-scale, high-hazard, national security experimentation, with premier facilities and capabilities below ground, on the ground, and in the air. (See NNSS.gov for our unique capabilities.) Our 2,750 professional, craft, and support employees are called upon to innovate, collaborate, and deliver on some of the more difficult nuclear security challenges facing the world today. In this environment, the best ideas need to be voiced and every opinion matters. As such, MSTS places great value on Diversity, Equity, and Inclusion and is committed to a diverse and equitable workforce, with an inclusive culture that values and celebrates the diversity of our people, talents, ideas, and perspectives.
- MSTS offers our regular, full-time employees highly competitive salaries and benefits packages including medical, dental, and vision; both a pension and a 401k; paid time off and 96 hours of paid holidays; relocation (if located more than 75 miles from work location); tuition assistance and reimbursement; and more.
- MSTS is a limited liability company consisting of Honeywell International Inc. (Honeywell), Jacobs Engineering Group Inc. (Jacobs), and HII Nuclear Inc.
THIS IS A CASUAL POSITION WORKING A MAXIMUM OF 900 HOURS PER CALENDAR YEAR.
Undergraduate IT Service Desk interns will work under the direct supervision of a manager & mentor and will be provided with hands-on participation in ongoing projects at one of the most unique experimental sites in the United States. The IT Service Desk Intern will help support the Service Desk at the North Las Vegas office. This can be a year round assignment; it would be part-time during the school year and full-time during the summer.
Duties and Responsibilities:
- Provide level I support and troubleshooting for hardware, software, and/or network issues.
- Assist with installing and upgrading hardware and software.
- Interface with clients via Chat, Phone, Walk-in.
- Perform client call backs.
- Create and update Incident Tickets.
- Draft and edit Knowledge Articles.
Please note these important dates for our 2024 Summer Student Program:
- September 2023 - Application process opens
- September 2023 - March 2024 - Candidates reviewed, interviews completed, offers extended
- May 21st, 2024 - Summer internship Student Program begins
- August 9th, 2024 - Summer internship Student Program concludes
Due to the nature of our work, US Citizenship is required for all positions.
- Completion of the first year of a related degree program at an accredited institution.
- Must be actively enrolled in school with a 3.0 cumulative grade point average.
- Strong computer skills desired, including all MS Office products.
- Experience installing hardware and software for personal computing needs preferred.
- Must be a team player with good customer service skills
- Excellent verbal and written communications skills desired.
- Ability to interface with all levels of personnel in a professional, effective manner.
- The primary work location will be at the Losee Road facility in North Las Vegas, Nevada.
- Pre-placement physical examination, which includes a drug screen, is required. MSTS maintains a substance abuse policy that includes random drug testing.
- Must have a valid driver's license.
Ability to obtain a HSPD-12 Personal Identity Verification credential under the Department of Energy Order 206.2, ‘Identity, Credential, and Access Management,’ and Supplemental Directive NNSA SD 206.2, ‘Implementation of Personal Identity Verification for Uncleared Contractors.’
MSTS is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law. MSTS is a background screening, drug-free workplace.
Hourly range for this position is $15.00 - $20.99.
Starting salary is determined based on the position market value, the individual candidate education and experience and internal equity.
Salary : $15 - $21
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