What are the responsibilities and job description for the MVP: Medical Director position at Mission Veterinary Partners?
We are hiring a Full-time Medical Director of to join our outstanding team!!
At Mason Animal Hospital, our goal is to serve our patients, clients, and the community through outstanding veterinary care with compassion and kindness. We strive to educate ourselves and our clients to provide the best quality of life for all patients in every life stage. We are advocates of preventative care, thorough diagnostics, and excellent medical and surgical services.
We are a full service 4-doctor hospital with 5 exam rooms. Our state-of-the-art facilities and equipment allow us to offer an array of Veterinary Services from wellness exams, dental care, basic and advanced surgeries, laser therapy, digital radiology, nutrition, behavior to pain management and more!
Our supportive work environment enables doctors to pursue their interests in vet med. We are passionate about mentoring and supporting veterinarians through our Mentorship and Leadership Development programs.
Location: 771 Reading Rd, Mason, OH 45040
The Medical Director (MD) of Mission Veterinary Partners (“MVP”) is responsible for continuous pursuit of Medical Excellence encompassing patient care, client service excellence, lifelong learning, and hospital efficiency. This key leader is responsible for role modeling for all associate veterinarians and providing them with coaching and mentorship in the ongoing pursuit of Medical Excellence. The MD will work in close partnership with the Practice Manager (PM) to create an environment of collaboration, communication, and continuous improvement. Together the MD and PM will create and maintain a safe and enjoyable atmosphere for their team leading to high levels of teamwork and retention. In collaboration with their Regional Director, the Medical Director and Practice Manager will develop an annual operating plan for their hospital to continually advance in Medical Excellence and total performance. A successful Medical Director will excel when they lead with a growth mindset, an attitude of servant leadership, continuous role modeling of clinical excellence and utilization of the power of the MVP network, leveraging it to their advantage to enable recruiting and achieve hospital goals. The Medical Director contributes to the hospital total performance in the areas of revenue growth, Professional Client Transaction (PCT) overall growth and consistency amongst doctors, increasing pet visits, client Net Promoter Score (NPS) and employee satisfaction and retention. Together, as a team, the Practice Manager and Medical Director lead their hospital towards a total EBITDA goal. The Medical Director may serve in a dual role as the Hospital Director.
Responsibilities / Qualifications
The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive, percentages are guidelines but may vary based on clinic needs determined by the Hospital Director.
Veterinary Duties (80-90%)
(Education, licenses, certifications, and experience required to fulfill the essential duties, include computer skills as required)
At Mason Animal Hospital, our goal is to serve our patients, clients, and the community through outstanding veterinary care with compassion and kindness. We strive to educate ourselves and our clients to provide the best quality of life for all patients in every life stage. We are advocates of preventative care, thorough diagnostics, and excellent medical and surgical services.
We are a full service 4-doctor hospital with 5 exam rooms. Our state-of-the-art facilities and equipment allow us to offer an array of Veterinary Services from wellness exams, dental care, basic and advanced surgeries, laser therapy, digital radiology, nutrition, behavior to pain management and more!
Our supportive work environment enables doctors to pursue their interests in vet med. We are passionate about mentoring and supporting veterinarians through our Mentorship and Leadership Development programs.
Location: 771 Reading Rd, Mason, OH 45040
The Medical Director (MD) of Mission Veterinary Partners (“MVP”) is responsible for continuous pursuit of Medical Excellence encompassing patient care, client service excellence, lifelong learning, and hospital efficiency. This key leader is responsible for role modeling for all associate veterinarians and providing them with coaching and mentorship in the ongoing pursuit of Medical Excellence. The MD will work in close partnership with the Practice Manager (PM) to create an environment of collaboration, communication, and continuous improvement. Together the MD and PM will create and maintain a safe and enjoyable atmosphere for their team leading to high levels of teamwork and retention. In collaboration with their Regional Director, the Medical Director and Practice Manager will develop an annual operating plan for their hospital to continually advance in Medical Excellence and total performance. A successful Medical Director will excel when they lead with a growth mindset, an attitude of servant leadership, continuous role modeling of clinical excellence and utilization of the power of the MVP network, leveraging it to their advantage to enable recruiting and achieve hospital goals. The Medical Director contributes to the hospital total performance in the areas of revenue growth, Professional Client Transaction (PCT) overall growth and consistency amongst doctors, increasing pet visits, client Net Promoter Score (NPS) and employee satisfaction and retention. Together, as a team, the Practice Manager and Medical Director lead their hospital towards a total EBITDA goal. The Medical Director may serve in a dual role as the Hospital Director.
Responsibilities / Qualifications
The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive, percentages are guidelines but may vary based on clinic needs determined by the Hospital Director.
Veterinary Duties (80-90%)
- Perform duties included in the associate Veterinarian job description.
- Achieve specific production goals as elected in hospital’s annual planning.
- Maintain veterinary excellence by attending annual CE, striving for continuous improvement, and leading innovation within the veterinary team.
- Consistently role model Medical Excellence, setting the example for the highest quality of medicine, client service, education, and efficiency.
- Continuously strive to establish excellent relationships with all doctors resulting in engagement, retention, medical and surgical skill development, compassion fatigue abatement and modeling leadership that serves.
- Manage the veterinarians in the hospital to include regular performance discussions, performance reviews, hiring, firing, discipline, corrective actions and the like.
- Conduct regular coaching conversations with veterinarian team to support their ongoing individual development including production report and PCT review.
- Support Practice Manager in establishing doctor schedule to ensure client needs for convenience and availability are met.
- Participate in interview process for associate veterinarians; other staff as needed to support PM.
- Attend annual conference held by MVP and demonstrate willingness to participate in networking events from time to time.
- Attend hospital staff and leadership meetings as appropriate.
- Hold monthly hospital doctor’s meetings to include:
- Educating and leading the veterinary team to make determinations around sku consolidation, appropriate product selection and laboratory strategy.
- Ensure timely conveyance of contemporary topics and providing educational pieces in the pursuit of medical excellence.
- Discuss new procedures and services that can be offered to clients to grow the business.
- Strive for a culture of teamwork amongst all team members via engagement and empowerment with a high eNPS. Work to understand how to get the most from each individual veterinarian as everyone’s style and motivations are different. Look for good in all and leverage unique skills.
- Promote and role model a culture of recruitment and mentorship. Supervise internship, externship, and mentorship programs to ensure a positive experience for students and/or new graduates.
- Serve as an ambassador for your hospital and MVP via community engagement including schools, universities and local events.
- In collaboration with the Practice Manager or Inventory Manager ensure compliance with local, state, federal and DEA regulations within the hospital ensuring hospital is exercising best practices for controlled substance compliance.
- Support Practice Manager in MVP initiative rollouts at the hospital level.
- Maintain and uphold Core Values and Mission Statement of MVP.
(Education, licenses, certifications, and experience required to fulfill the essential duties, include computer skills as required)
- Doctor of Veterinary Medicine; minimum of 2 years’ practical clinical experience.
- Understanding or willingness to learn financial and operating management of the hospital.
- Intermediate computer skills and proficiency in MS Excel, MS Word, Outlook, and PowerPoint required.
- Commitment to Mission Veterinary Partners core values of Service, Teamwork, Continuous Improvement, Accountability, Do the Right Thing and Treat Everyone Like Family. Demonstrate those positively and proactively in all your interactions.
- Ability to work collaboratively with colleagues, Veterinarians, and teammates to create a growth driven, team-oriented environment.
- Excellent written, verbal, and interpersonal communication skills with an acute ability to listen attentively and to communicate effectively throughout all levels of the organization.
- Relationship-building skills and servant leadership mentality; ability to appreciate people with different backgrounds and points of view.
- Demonstrated knowledge and understanding of internal and external Standards of Conduct as well as legal regulatory requirements.
- Engagement in MVP programs and resource to expand expertise in leading and building teams, managing and influencing people, and customer service excellence.
- Engagement in MVP programs and resources to expand expertise in all aspects of teammate management including but not limited to recruitment, hiring, retention, promoting, disciplinary actions, job performance evaluations and teammate professional development.
- Enthusiasm and desire for progressive, growth culture required.
