IT Manager

Mission Yogurt, Inc. is a boutique hospitality company that operates restaurants primarily in high traffic airports, including Denver International Airport and San Diego International Airport. Mission operates a wide range of concepts, including fast food, fast-casual and full-service restaurants and bars, and retail locations.

We are looking for a talented leader to support Mission's current concepts and 7 new restaurants opening at the Denver Airport in 2025!

POSITION SUMMARY

The IT Manager is responsible for managing the company’s technology needs, supporting restaurant operations, and leading IT initiatives specifically but not limited to new restaurant openings. This position requires expertise in POS systems, strong problem-solving skills, and the ability to collaborate with various teams to ensure technology enhances the guest experience and operational efficiency. The IT Manager will work closely with the Development Business Resources, Operations and Executive Team.

BENEFITS

We offer a full affordable benefits package!

• Medical, Vision, Life, and Dental offered after the first of the month following 60 days of full-time employment
• 401K
• Paid Time Off
• Paid RTD pass or parking spot at DIA
• Eligible for $200 travel allowance per pay period
• Free Meal during shifts worked
• Bonus Pay

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Oversee the implementation, maintenance, and troubleshooting of POS systems across all restaurant locations.
• Manage the company’s IT infrastructure, including servers, networks, hardware, and software, ensuring optimal performance and security.
• Work with technology vendors to source, implement, and maintain IT solutions tailored to the restaurant industry.
• Ensure compliance with Payment Card Industry (PCI) protection standards, safeguarding customer and business information.
• Develop and implement IT policies, procedures, and strategies to support business goals.
• Lead and mentor IT staff, providing guidance on best practices and professional development.
• Represent Mission Yogurt in project meetings and attend strategy meetings
• Ensure project documentation is maintained on a regular basis
• Responsible for ensuring that project deliverables are on time, within budget and at the required level of quality
• Work with management team to understand the business and operational needs and configures the POS & self-service systems to meet those needs
• Create and update promotions, discounts, menus, tenders, etc. in the POS and Self-service applications
• Work with Operations and/or Brand partners on the creation of new POS databases, to ensure smooth store openings
• Oversee testing and installation of new hardware and software as needed
• Troubleshoot store hardware and software, including POS terminals, POS printers, and other POS peripherals
• Troubleshoot and diagnose technical problems and work with POS vendors and/or third-party technicians on issues needing assistance
• Create and deliver implementation plans, detailing the tasks that need to be completed to ensure timely installation of software systems

KEY SKILLS:

• Highly proficient oral and written communication skills
• Excellent analytical and problem-solving skills
• Strong ability to balance multiple projects, work and communicate effectively in a team environment to meet project deadlines
• Strong negotiation skills

QUALIFICATIONS:

• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• 5 years of IT experience, with at least 2 years in a management role.
• Extensive experience with POS systems;preferably Aloha, Toast, and Clover in a restaurant or hospitality environment.
• Strong understanding of network management, cybersecurity, and hardware troubleshooting.
• Availability for occasional after-hours support and travel to restaurant locations.
• 2 years experience in the hospitality industry
• 2 years airport experience preferred

EDUCATION/EXPERIENCE EQUIVALENCY: Two years of the appropriate type and level of experience will serve as an equivalency to one year of education.

ADDITIONAL NOTES: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job. This is an exempt-level position. Scheduled hours vary by training and recruitment needs, including necessary adjustments made during high and low seasonal changes. Travel up to 30%. Weekly, candidates should expect to work up to 45-50 hours a week potentially including late nights, weekends and holidays. On-call required. We are a 24/7, 365 operation. The successful candidate must be able to pass a background check with the TSA and be insurable with a valid driver’s license.

Mission Yogurt, Inc. is an Equal Opportunity Employer. We are committed to equal treatment of all employees without regard to race, national origin, religion, gender, age, sexual orientation, veteran status, physical or mental disability or other basis protected by law. While Mission is committed to following this principle in every facet of employment, all employees share in the responsibility to promote and foster a favorable work environment.

Job Type: Full-time