What are the responsibilities and job description for the Guest Services Associate (Part-Time) position at Mississippi Children's Museum?
The Mississippi Children’s Museum seeks energetic, outgoing individuals who desire to work in a fun, educational, fast-paced environment facilitating superior visitor experiences. This individual must provide exceptional service in daily, extensive face-to-face contact with museum guests at the Guest Services Desk and Gift Shop. This is a part-time position requiring 20 hours to 25 hours per week. The Guest Services Associate reports directly to the Assistant Director of Operations.
Principal Accountabilities:
· Sells tickets, memberships and retail products while working at the Guest Services Desk, Gift Shop and provides support to the Café when needed.
· Provides hospitality to children and their caregivers by greeting each visitor, offering information, answering questions, and providing general assistance.
· Uses point-of-sale system to sell products to customers, including admission tickets, memberships, and gift shop items.
· Balances cash drawers at end of shift and follows cash handling procedures.
Responsibilities and Duties:
Front Desk:
· Greets Customers
· Sells admission tickets to guests
· Answers phones
· Answers guest questions
· Assists the Assistant Director of Operations with the selling and processing of memberships
Retail:
· Greets Customers
· Sells museum store products to guests and visitors
· Replenishes bags and supplies for daily store operations
· Restocks empty sales displays
Qualifications:
· High school diploma or GED required with a minimum of one year of retail, sales or customer service experience. Counterpoint system experience is a plus.
· Excellent interpersonal and verbal communication skills.
· Commitment to customer service excellence and teamwork.
· High comfort level working with children and diverse guests.
· Work flexible schedule including weekends and holidays.
Job Type: Part-time
Pay: $9.00 - $12.00 per hour
Expected hours: 20 – 25 per week
Benefits:
- Employee discount
Schedule:
- Day shift
- Holidays
- Monday to Friday
- Weekends as needed
Work Location: In person
Salary : $9 - $12
