What are the responsibilities and job description for the Client Support Technician Team Lead position at Mississippi Department of Finance & Administration?
About the Agency:
The Mississippi Department of Finance and Administration is the primary agency responsible for State government financial and administrative operations including employee payroll, vendor payments, employee insurance, construction, maintenance, and protection of State buildings in the Capitol Complex, financial information management systems, management of the State's vehicle fleet, and numerous other related activities
About the Position:
- The Mississippi Department of Finance & Administration is seeking a Client Support Technician Team Lead for the Office of Information Technology.
- Supporting the Client Support Technician Supervisor
- Provisioning of IT end user service management support including a portfolio of software and hardware products
- Overseeing end user start up and ongoing usage training
- Providing the training, resources, and assistance necessary for help desk technician staff success
- Network account creation and management.
- Additional duties will include oversight of a help desk ticketing system, assisting in the operation of a help desk call center, and collaboration with other IT components to ensure the successful implementation and operation of IT initiatives as defined by OIT management.
- Incumbents at this level handle moderately complex desktop, laptop, and mobile hardware and software troubleshooting and resolution, frequently independently.
- As the Lead will be the primary backup to the Client Support Technician Supervisor.
Preferred Qualifications:
- High School Diploma or high school equivalency and 5-8 years of experience in an IT end user support environment with documented increasing levels of responsibility.
- An IT related AA or four-year degree preferred
- Advanced knowledge of O365 and all Microsoft Suite applications, Windows based PC operations and configurations, and Apple iOS are required.
What You'll Need to be Successful:
- This position requires experience in administration, maintenance, and end-user support of Windows OS
- Experience with enterprise-level help desk ticketing systems
- Extensive knowledge of PC/MAC hardware and software applications,
- Thorough knowledge of MS Office Suite and Office 365
- Strong troubleshooting, analytical, problem-solving skills, and highly detail-oriented, strong document skills, and able to make connections between similar technical issues
- Customer support skills are a must.
Job Location: Hinds County
Benefits:
- Health/Prescription Insurance
- Wellness Benefits
- Life Insurance
- Optional Insurance
- Flexible Spending Accounts
- Paid Personal Leave and Sick Leave
- Military Leave
- Up to 10 paid Holidyas
- Retirement Programs
- Deferred Compensation
- State Credit Union
- Tuition Reimbursement
- Career Development and Training
- Promotional Opportunities
- Career Ladders
Job Close Date: 2/5/2025
Questions? Contact HR at 601-359-2824
Job Type: Full-time
Pay: $50,798.15 - $69,339.47 per year
Schedule:
- 8 hour shift
Work Location: In person
Salary : $50,798 - $69,339
