Office Manager

ESSENTIAL ROLE : ClinicManager supervises & manages the DAY-TO-DAY operations of all areas of responsibility, ensures clinical quality, service quality, and assists Clinic Director with budget constraints to ensure that they are maintained in accordance with organizational goals and objectives. Ensures clinic flow is established by serving as a liaison between physician / provider needs and clinical resources. Provides leadership and manages support staff for the clinic.REPORTING RELATIONSHIPS : The Clinic Manager reports directly to the Clinic Director and works with the physicians / providers to find the most effective ways of executing the daily duties of the clinic.SUPERVISORY RELATIONSHIPS : The Clinic Manager is responsible for the supervision of the clerical (clerks, schedulers and PARs) and clinic staff (RN, LPN, CMA / MAs). S / he acts as a resource point for clinic physicians, providers and personnel by managing based on established policies and procedures.ESSENTIAL DUTIES & RESPONSIBILITIES : (Supervisory)Works with the director, Administration & physicians / providers to establish long-term goals and plans for the clinic, and follows up with actionable policies to help the staff work toward and achieve these goalsMonitors and controls clinic expenditures within approved budgetAssesses and evaluates the jobs of staff members and meets with them to make suggestions for improvement, address deficiencies, and when necessary, remove and replace staff members; addresses complaints and resolves problems with the guidance of the Clinic DirectorAdministers disciplinary actions for violations of health system policies and recommends removal of staff that is unable to work within the parameters of the clinicInterviews and aids in the selection of clerical and clinical staff with guidance from Clinic DirectorEnsures adequate training of new staff in the policies and procedures of the health system with ongoing direction from Clinic DirectorManages use of administrative and medical resources and orders new supplies as neededMaintains complete confidentiality regarding medical records and personal information according to policyFosters goals of teambuilding with the clinic staffDemonstrates appropriate delegation and coordination of tasks and duties in the operations of the clinic using appropriate organizational / priority setting skillsDemonstrates working knowledge of practice management system and EHREnsures that clinic is in compliance with cash control policies established by the health systemTracks time and attendance and scheduling and coordinating of staffing to include but not limited to : ETO requests, FMLA, all other requests in accordance with policies of the health systemOversight of day today clinic operations, supervises workflow and timely care deliveryEnsure patients receive five-star service and red-carpet treatmentSchedules and leads regular staff meetings and huddlesSupervises students for internships / externships and delegates authority and responsibility as indicatedSupervises, as required, the staff in the conduct of clinical careProvides consistent weekly communication to the Clinic Director ensuring that information, reports, and materials are provided to clearly convey clinic activities and progress toward agreed upon objectivesIs available to staff to respond to emergencies and answer questionsEnsures appropriate and timely documentation for each patient, to include appropriate chief complaint, past medical / family / social history, review of systems, examinations, medications, allergies, and assessment and planEnsure compliance with standards, laws and regulations as directed by regulatory and accrediting organizations such as but not limited to : DNV, CLIA, State and Federal governments as pertains to the clinicPerforms other appropriate duties as requested by the C inic DirectorPERFORMANCE REQUIREMENTS : Must have exceptional interpersonal skills, ability to work with providers, patients and staff and provide conflict resolution when necessary.Must possess excellent customer service skillsMust have knowledge of administrative policies in medical clinicMust be detail oriented and able to multi task[]{style=""}