Director of Railcar Services

Job Overview: The Director of Railcar Services is responsible for all aspects of the MSE Railcar Services business unit. MSE operates two full-service railcar repair shops in addition to a tank car qualification facility that is opening in 2026. This role is responsible for the operation of all MSE railcar repair facilities, financial performance of the business unit, customer satisfaction, production planning, operational efficiency, safety, and regulatory compliance. The Director leads and manages the railcar repair supervisors, repair car technicians, and collaborates with other departments to ensure smooth, effective operations. This role is also responsible for collaborating with the business development team to ensure customer satisfaction and grow the railcar repair business. The ideal candidate will demonstrate the following attributes:
Team Leadership

• Lead and develop a high-performing team
• Demonstrate the ability to drive performance through KPIs, effectively measuring success and ensuring continuous improvement across key metrics.
• Proactively anticipate and avoid problems. Develop solutions to issues in a timely manner

Management of Railcar Shop Production
Foundation

• Promote a culture of safety, teamwork, and continuous improvement.
• Ensure regulatory compliance with all FRA and AAR regulations

Customer

• Understand customers’ requirements and develop tailored solutions to address their needs
• Seek feedback from customers and implement improvements

Production

• Actively manage all aspects of production to ensure timely and high-quality repair to meet customer commitments.
• Create and manage shift schedules and staffing to maximize production
• Identify areas for process improvement, operational efficiencies, and cost-saving initiatives.
• Analyze maintenance data and generate reports on key performance indicators (KPIs), including downtime, costs, and repair histories.
• Manage inventory procurement, usage and costs
• Maintain relationships with vendors. Monitor & manage vendor performance and costs.

Financial Performance

• Responsible for overall financial performance of shop

Business Development

• Develop & maintain forward looking schedule of shop production and available production capacity
• Collaborate and partner with business development team to grow and diversify the pipeline for all railcar repair facilities

Work Environment:

• This position is typically based in the office but will require a daily presence in the railcar shop to oversee, manage, and support on-site operations.
• Travel to develop & maintain customer relationships & engage in industry events.
• Must be willing to work flexible hours, including nights and weekends, as required.

Compensation & Benefits:

• Competitive salary based on experience
• Comprehensive benefits package including health, dental, vision, and retirement plans