Eligibility Specialist - Intake

Summary: This position oversees the tenant selection process for the district and the agency. The requirements listed below are representative of the knowledge, skill and/ or ability of the employee. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Duties/Responsibilities:

· Receives applications, establishes, and maintains filing and records system, which includes all correspondence for all preliminary applicants within the district.

· Receives or refers initials providing service and assisting with information concerning the application process or if an application is on file when it might be processed.

· Assist in the scheduling of federal preference interviews, formal application interviews and Assisted Housing briefing sessions according to both HUD and PHA guidelines.

· Performs clerical duties related to occupancy including preparation of transfer briefing list and briefing packets and typing and filing of general correspondence and other documents. Duties also include on an as needed basis assisting in answering the main phone system and greeting clients and visitors.

· Either performs or assists in calculating total tenant payment for all applicants for certification purposes.

· Assist with the preparation of files & records and provide support to the reexamine staff in obtaining data and information in processing the file system.

· Assist the Housing Specialist with formal, interim and re-exam applications on an as needed basis.

· Assist as needed in scheduling of all federal preference interviews, formal application interviews and Assisted Housing briefing sessions.

· Responsible for providing clerical and administrative support and assisting with receptionist front desk duties. Must be able to communicate effectively with guests, management, officials, and handle administrative duties in a fast-paced office environment.

· Other related duties as assigned.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

Problem Solving - Identifies and resolves problems in a timely manner;

Technical Skills - This position requires an applicant to have working knowledge of various types of office equipment and office software (i.e. computers, fax machines, Microsoft Office Suite (Word, Excel, and PowerPoint).

Interpersonal Skills – Maintains confidentiality and professionalism

Oral Communication - Speaks clearly and professionally in positive or negative situations; listens and gets clarification; responds well to questions.

Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values.

Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment.

Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Sets goals and objectives.

Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position.

Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity.

Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

Initiative - Volunteers readily; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

Customer Service - Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values.

Language Skills -

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Must demonstrate an ability to write routine reports and correspondence and speak effectively to customers or employees of organization.

Mathematical Skills -

Ability to add, subtracts, multiply, and divides in all units of measure, using whole numbers, common fractions, and decimals.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person

Salary : $17 - $20